B2B Account Manager

2 semanas atrás

Brazil Pentasia Tempo inteiro

*Please send an English version of your CV


A leading CRM and Loyalty Marketing solution business that enables companies to build, grow, and maintain strong relationships with customers by providing exceptional technology, expertise, and customer service is seeking an Account Manager to join a high-performing team of Account Managers with the goal of creating trust-based, long-term relationships.


The Role

In this role, you will be instrumental in delivering value to some of our key clients, thus essential to the business growth. Key performance indicators (KPIs) associated with this role include revenue retention, customer satisfaction levels, and revenue growth through relationship building, cross-selling, and upselling.


Key Responsibilities:


  • You are a crucial driver of success for their most ambitious and engaged clients. You will acquire deep product knowledge and apply your customer service skills to impact product adoption, expansion, and retention for a highly valuable customer base.
  • You will act as one of the primary client contacts (alongside the Account Management Director), focusing on driving product adoption and implementation, customer platform training, adoption of best practices, as well as delivering value realization through monthly reporting and quarterly business reviews (QBR).
  • You will engage with various internal support teams such as Product Management, Customer Support and Operations, Marketing, and General Management to leverage best practices and translate them into consultative insights for the client, enabling their success on our platform and with their multichannel engagement strategies.
  • Ideally, you are someone who feels comfortable in a "startup environment," where change is not only expected but also embraced for the opportunities it represents.
  • You will use your ability to remain agile without losing sight of the main objectives.
  • You will be at the forefront of a rapidly evolving customer engagement ecosystem, and the experience you develop in this role will pay dividends for your career.
  • Serve as the primary point of contact for all client account management matters.
  • Build and maintain strong, long-lasting relationships with clients.
  • Identify and present cross-selling and upselling opportunities.
  • Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors.
  • Ensure timely and successful delivery of our solutions according to client needs and objectives.
  • Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Assist with challenging client requests or escalate issues as needed.
  • Be the voice of the customer.


Requirements:


  • Proven work experience in account management, sales account management, or equivalent role.
  • Fluent in English.
  • Minimum of 2 years' experience in a technology/SaaS company.
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Experience in delivering customer-focused solutions to client needs.
  • Proven ability to juggle multiple account management projects simultaneously, with meticulous attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Strong verbal and written communication skills.
  • Bachelor's degree in Marketing, Advertising, Business Administration, Sales, or equivalent.

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