Customer Success Specialist, Life Science

Encontrado em: Appcast Linkedin GBL C2 - 2 semanas atrás

Brazil JoVE Tempo inteiro

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale.

As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.


The Role


JoVE is currently accepting resumes for the position of Customer Success Specialist. The specialist will be part of our Customer Success Team and will be working with existing JoVE customers (universities and research centers). They will take care of the post-sales service for existing customers and contact science professors to book meetings to demonstrate how JoVE video resources can help aid their pedagogy.


Responsibilities:


  • Customer-facing role with a focus on outreach to faculty members to integrate JoVE resources into their curriculum and increase usage at existing customers
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, etc.) and teaching/research staff at Universities and Research Institutes by daily outreach (phone calls, 1:1 demo meetings, emails, etc)
  • Delivering product awareness within new and ongoing customer Universities and Research Institutes
  • Product presentations delivery and webinars organization at: (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits
  • Providing customer feedback to sales, product and marketing teams
  • Maintaining positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention


Requirements:


  • Bachelor or Master degree in Life Science disciplines
  • Fluent in English
  • 1-3 years of previous experience in selling and servicing in the education/publishing market is desirable
  • A demonstrated passion for science, education, and the belief that video/technology can truly make a difference throughout the educational process
  • Strong interpersonal skills with a passion for remote relationship building
  • Ability to tell a compelling story in a short period of time
  • Possess excellent listening skills and attention to detail
  • Knowledge of education, market trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering or Psychology
  • Knowledge and experience using a Customer Success software platform is preferred (such as Salesforce.com and Hubspot)
  • Experience in networking by means of cold calling
  • Knowledge of STEM publishing is preferred


Why Join JoVE?


  • When working with JoVE, you can expect salary and benefit package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us

  • Customer Success Specialist BR

    Encontrado em: Adzuna BR C2 - Há 7 dias

    Brazil, BR Reservamos Tempo inteiro

    About Reservamos:We believe that technology is revolutionizing travel for the better. Back in 2014 at MIT, we decided to start our Company journey by focusing on bus travel. Why bus? easy, the bus sector is the largest mode of transportation in the Americas. Passenger volume is estimated at over 10Bn passengers per year, 13x that of air sector volume. Yet...

  • Customer Success Specialist BR

    Encontrado em: Appcast Linkedin GBL C2 - Há 7 dias

    Brazil Reservamos Tempo inteiro

    About Reservamos:We believe that technology is revolutionizing travel for the better. Back in 2014 at MIT, we decided to start our Company journey by focusing on bus travel. Why bus? easy, the bus sector is the largest mode of transportation in the Americas. Passenger volume is estimated at over 10Bn passengers per year, 13x that of air sector volume. Yet...

  • Business Operations and Customer Success Specialist

    Encontrado em: Appcast Linkedin GBL C2 - Há 6 dias

    Brazil Mosaic Puzzles Tempo inteiro

    Business Operations and Customer Success SpecialistCompany Overview:Mosaic Puzzles is a wooden jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast paced startup built by Ex-Uber and Amazon employees.Job description:As a Business Operations...

  • Business Operations and Customer Success Specialist

    Encontrado em: Adzuna BR C2 - Há 6 dias

    Brazil, BR Mosaic Puzzles Tempo inteiro

    Business Operations and Customer Success SpecialistCompany Overview:Mosaic Puzzles is a wooden jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast paced startup built by Ex-Uber and Amazon employees.Job description:As a Business Operations...

  • Subscriptions Development Manager

    Encontrado em: Adzuna BR C2 - Há 6 dias

    São Paulo, Brazil, BR Clarivate Tempo inteiro

    As part of the Life Science & Healthcare sales team, you will assist our customers on their path to exciting new discoveries in pharma and healthcare. Through supporting the renewal and development of our growing subscription base, you will have the opportunity to develop your sales skills in life science while playing a critical role in driving growth and...

  • Subscriptions Development Manager- LATAM

    Encontrado em: Adzuna BR C2 - Há 4 dias

    São Paulo, Brazil, BR Clarivate Tempo inteiro

    Job DescriptionAs part of the Life Science & Healthcare sales team, you will assist our customers on their path to exciting new discoveries in pharma and healthcare. Through supporting the renewal and development of our growing subscription base, you will have the opportunity to develop your sales skills in life science while playing a critical role in...

  • Customer Success and Business Operations Specialist

    Encontrado em: Appcast Linkedin GBL C2 - 1 semana atrás

    Brazil Mosaic Puzzles Tempo inteiro

    Company Overview:Mosaic Puzzles is a wooden jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast paced startup built by Ex-Uber and Amazon employees.Job description:Ensuring smooth operations and maintaining strong relationships with our...

  • Customer Success. Área de Performance

    Encontrado em: Appcast Linkedin GBL C2 - 2 semanas atrás

    Brazil Connectif Artificial Intelligence Tempo inteiro

    Resumo do Cargo: Como Especialista em Customer Success na área de Performance, você será responsável por garantir o sucesso de nossos clientes ao utilizar nossa plataforma. Para ter sucesso nesta função, será necessário ter conhecimentos em desenvolvimento web.Você trabalhará em estreita colaboração com os clientes desde a fase de integração...

  • Customer Success Manager

    Encontrado em: Adzuna BR C2 - Há 14 horas

    São Paulo, Brazil, BR o9 Solutions, Inc. Tempo inteiro

    Be part of something revolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • WordPress Support Specialist

    Encontrado em: Appcast Linkedin GBL C2 - Há 2 dias

    Brazil Pronto Marketing Tempo inteiro

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...

  • WordPress Support Specialist

    Encontrado em: Whatjobs BR C2 - Há 2 dias

    Brazil Pronto Marketing Tempo inteiro

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...

  • WordPress Support Specialist

    Encontrado em: Adzuna BR C2 - Há 2 dias

    Brazil, BR Pronto Marketing Tempo inteiro

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...

  • Onboarding Specialist

    Encontrado em: Adzuna BR C2 - 1 semana atrás

    São Paulo, Brazil, BR Walker Lovell Tempo inteiro

    ****12-month FTC ****Join our dynamic team as an Onboarding/Migration Specialist. This role is pivotal in transitioning our clients from legacy systems to our integrated platform, ensuring a smooth, efficient migration process.The Role:Lead the migration of agriculture clients from legacy systems to our platform.Identify and troubleshoot technical issues...

  • Onboarding Specialist

    Encontrado em: Adzuna BR C2 - Há 14 horas

    São Paulo, Brazil, BR Walker Lovell Tempo inteiro

    ****Temporary Contract ****Join our dynamic team as an Onboarding/Migration Specialist. This role is pivotal in transitioning our clients from legacy systems to our integrated platform, ensuring a smooth, efficient migration process.The Role:Lead the migration of agriculture clients from legacy systems to our platform.Identify and troubleshoot technical...

  • Sales Specialist

    Encontrado em: Adzuna BR C2 - 1 semana atrás

    São Paulo, Brazil, BR Wayzim Technology Co., Ltd. Tempo inteiro

    Position Summary:Wayzim is seeking a Sales Specilist or Sales engineer in Brazil. The primary role of the Sales Specialist is to bring the customer value and successfully make a win-win situation on behalf of the Client and Wayzim.Key Responsibilities including1. Handle sales and distribution within a given geography.2. Design, develop and implement sales...

  • Technical Onboarding Specialist

    Encontrado em: Adzuna BR C2 - 1 semana atrás

    São Paulo, Brazil, BR Walker Lovell Tempo inteiro

    12-month FTCWe are seeking a Technical Onboarding/Migration Specialist to join our client’s proactive team. This role is critical in facilitating the transition of clients from outdated systems to a cutting-edge integrated platform. You will ensure a seamless, technically efficient migration process, leveraging your technical expertise and problem-solving...

  • Product Marketing Specialist

    Encontrado em: Whatjobs BR C2 - 2 semanas atrás

    Brazil Tenchi Security Tempo inteiro

    Tenchi is a Cyber Security company that is building innovative Saas Product focused on Third-Party Cyber Risk Management. Our customers are some of the largest enterprises in banking, payments, insurance and healthcare. Founded by serial entrepreneurs and backed by a solid group of Institutional Investors , we seek to disrupt this rapidly growing industry....

  • Production Specialist

    Encontrado em: Adzuna BR C2 - 1 semana atrás

    São Paulo, Brazil, BR Fastmarkets Tempo inteiro

    Fastmarkets is an independent commodity pricing and information organisation with over 600 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working while encouraging...

  • Sales Specialist Brazil GD

    Encontrado em: Adzuna BR C2 - 1 semana atrás

    São Paulo, Brazil, BR Trina Solar Tempo inteiro

    Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.As Trina...

  • Vehicle & Product Planning Specialist

    Encontrado em: Appcast Linkedin GBL C2 - 1 semana atrás

    Brazil Stellantis South America Tempo inteiro

    Descrição e ResponsabilidadesElaborate and coordinate the business cases to pass IM, PM, CM related to ADAS, Connectivity and Infotainment perimeter with Global teams;Build regional roadmap including module and volumes in support of the LRP (Long Range Plan) and partnership with Product team, CIOT, SWX Plan and other stakeholders, convergence strategies &...