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São Paulo, Brasil STRATESYS Tempo inteiroDentro da área de Customer Success (área que garante o sucesso e satisfação de nossos clientes), voce ira atuar como Gerente de Customer Success em
Customer Success Manager
3 meses atrás
Dentro da área de Customer Success (área que garante o sucesso e satisfação de nossos clientes), voce ira atuar como Gerente de Customer Success em clientes/projetos na LATAM.Habilidades que esperamos de voce:Empatia, capacidade de ouvir e compreender os clientes/gestores da Stratesys, bom comunicadorHabilidades interpessoaisCapacidade analítica e de resoluçãoPensamento criticoIniciativa, proatividadeCompreensão de como é feita a execução (ao nível de fases, etc.) de projetos tecnológicos (não é necessário conhecer tecnologias específicas)Generalista no conhecimento dos produtos oferecidos pela StratesysCapacidade de otimizar processos (usar automações simples).Alem do portugues, outra lingua que se sinta confortavel para utilizar no dia a dia (ingles e/ou espanhol).Responsabilidades das posicao:Reuniões com clientes e/ou equipes internas da Stratesys para coletar feedback, acordar ações de melhoria, etc.Preparar planos de ação para oportunidades de melhoria e riscos identificados.Facilitar as equipes internas no desenvolvimento de planos de ação para resolução de problemas e apoiar na coordenação de iniciativas internas.Elaboração de relatórios associados a atividades anterioresBuscamos um perfil sênior com experiência em relacionamento direto com clientes na área tecnológica e experiência em gerenciamento de entrega de projetos/serviços tecnológicos.
