Head of Operations
Há 18 horas
The Head of Operations is part of the management team and reports to the Director of Operations. S/He is responsible for the CS, Sales and Client Operations Brazil unit, both internal and outsourced operations. Holds a key role in ensuring operational excellence by applying a strong operational strategy, driving efficiency through initiatives, and delivering scalable results.Responsibilities Owns and oversees the overall resource and headcount allocation on a functional level.Sets, allocates, and monitors budget and costs.Design a clear project roadmap with deliverables and KPIs, approve SLA commitment per market to ensure effectiveness and efficiency of CS, Sales and Client Operations operations.Responsible for managing BPO providers contracts and deliverables.Accountable for operational glide paths and action plans focused on enhancing customer and agent experience.Drives process improvement initiatives within the operation and collaboratively with other areas.Drives scalability of CS, Sales and Client Operations by syncing organizational goals with functional strategy and converting strategic goals into practical action plans.Defines success criteria (goals & KPIs) on a functional level and monitors functional performance vs targets & strategy.Strives for service innovation by analyzing competitors and being up to date with industry trends.Ensures correct CS, Sales and Client Operations data flow and reporting across interested stakeholders, also responsible for designing a system where feedback and critical user information will be distributed to the respective teams (VOC).Connects all operational leads and ensures alignment in SOP, also peer and different functions alignment and smooth cooperation.Ensures effective interactions & alignment with different stakeholders at any level, using a long-term strategic perspective.Creates a high-performing team by ensuring that all direct reports have SMART objectives, development plans, and receive continuous feedback.Inspires others and nurtures commitment to Kaizen’s vision, values, purpose, and direction.This is an in-office position, located in Pinheiros - São Paulo.#J-18808-Ljbffr
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Head Of Claims Operations Lac
2 meses atrás
São Paulo, Brasil AIG Tempo inteiroHead of Claims Operations LAC At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Claims Operations LAC to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. The Head of Claims Operations, LAC (Latin America and Caribbean) will report to the...
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Head of Product Operations
7 meses atrás
Sao Paulo, Brasil Sinch Tempo inteiroWith presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than...
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Head of Claims Operations LAC
2 meses atrás
São Paulo, Brasil AIG Tempo inteiroHead of Claims Operations LAC At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Claims Operations LAC to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. The Head of Claims Operations, LAC (Latin America and Caribbean) will report to the...
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Head Of Operations
3 semanas atrás
São Paulo, Brasil Winnin Tempo inteiroThe Head of Operations is part of the management team and reports to the Director of Operations. S/He is responsible for the CS, Sales and Client Operations Brazil unit, both internal and outsourced operations. Holds a key role in ensuring operational excellence by applying a strong operational strategy, driving efficiency through initiatives, and delivering...
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Head Of Marketing
3 semanas atrás
São Paulo, Brasil buscojobs Brasil Tempo inteiroHead of Marketing & Operations for DTC E-commerce BrandAbout UsWe are a successful niche pet product brand generating $3M in annual revenue, with a dedicated team of 4-6 employees. Our products are sold internationally across multiple sales channels, serving pet owners who value quality and innovation. We're seeking a hands-on leader to take full ownership...
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Head Of Operations
3 meses atrás
São Paulo, Brasil Netvagas Tempo inteiroThe Head of Operations is part of the management team and reports to the Director of Operations. S/ He is responsible for the CS, Sales and Client Operations Brazil unit both internal and outsourced operation. Holds a key role in ensuring operational excellence by applying a strong operational strategy, driving efficiency through initiatives and delivering...
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Head of Commercial
5 meses atrás
São Paulo, Brasil Impact Talent Tempo inteiroHead of Commercial - Brazil | Container ShippingThis is an exciting opportunity for an experienced Head of Commercial to work for a leading international container shipping company in their operations in Brazil.As the Head of Commercial, you will be responsible for the day-to-day organisation of Brazil's Sales, Marketing and Customer services...
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Head of Commercial
3 meses atrás
São Paulo, Brasil Impact Talent Tempo inteiroHead of Commercial - Brazil | Container Shipping This is an exciting opportunity for an experienced Head of Commercial to work for a leading international container shipping company in their operations in Brazil. As the Head of Commercial, you will be responsible for the day-to-day organisation of Brazil's Sales, Marketing and Customer services...
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Head of Sales Operations, UBER for Business
1 semana atrás
Sao Paulo, Brasil Uber Tempo inteiro**About the Role** We’re looking for an experienced business leader who is passionate about the opportunity to build and scale our Sales Operations function as we grow Uber for Business. The Head of, LATAM Sales Operations, Uber for Business will focus on driving business insights and operational excellence to increase revenue, sales productivity, and...
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Head Of Commercial
3 meses atrás
São Paulo, Brasil Impact Talent Tempo inteiroHead of Commercial - Brazil | Container ShippingThis is an exciting opportunity for an experienced Head of Commercial to work for a leading international container shipping company in their operations in Brazil.As the Head of Commercial, you will be responsible for the day-to-day organisation of Brazil's Sales, Marketing and Customer services...
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Head of Marketing
Há 5 dias
Sao Paulo, Brasil Floki Technologies Tempo inteiroHow about working at a fun office, on a fast-growing startup, full of smart people? Interested? At Floki, we develop how restaurants and suppliers interact, providing them better opportunities through AI and algorithms, thus helping them to make smart money decisions. The Head of Marketing will kick-off and define our brand value and positioning, with a...
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Legal Operations Assistant
7 meses atrás
Sao Paulo, Brasil Tether Operations Limited Tempo inteiroCreated in October 2014, Tether USDt was the first stablecoin in existence and remained the sole stablecoin in the market until March 2018. Tether is disrupting the legacy financial system by offering a more modern approach to money. By adding fiat currency-digital cash to the blockchain, Tether makes a significant contribution to a more connected ecosystem...
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Head Of Commercial
3 semanas atrás
São Paulo, Brasil Impact Talent Tempo inteiroHead of Commercial - Brazil | Container ShippingThis is an exciting opportunity for an experienced Head of Commercial to work for a leading international container shipping company in their operations in Brazil.As the Head of Commercial, you will be responsible for the day-to-day organisation of Brazil's Sales, Marketing and Customer services...
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Head of Housekeeping Operations
3 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroDiscover a career at Accor Hotels where you can make a real difference in the lives of our guests. As Head of Housekeeping Operations, you will play a vital role in ensuring that every guest has a memorable stay with us.Company Overview: At Accor Hotels, we are passionate about providing exceptional service to our guests. We believe in creating unforgettable...
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Head of Marketing
9 meses atrás
Sao Paulo, Brasil ARVORE Immersive Experiences Tempo inteiroAs the Head of Marketing, you have a central role in planning and executing communication tactics and hands-on production of incredible marketing deliverables to ensure our games stand out in the markets and be positioned as the most must-play experiences out there. You will be responsible for games branding and ARVORE’s institutional branding strategies...
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Head of Fraud
7 meses atrás
Sao Paulo, Brasil Shopee Tempo inteiroDepartmentOperations- LevelExperienced (Team Lead)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
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Head of School
7 meses atrás
Sao Paulo, Brasil Pacifica Continental Tempo inteiroOur client is a prominent player in the Brazilian education sector, focusing on providing educational solutions and services. The company operates in various segments of the education market, offering a range of services from basic education to higher education and professional development. They have a reputation for innovative and modern approach to...
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Head of operations
4 meses atrás
SAO PAULO, Brasil Grupo Hub Tempo inteiroThe Head of Operations is part of the management team and reports to the Director of Operations. S/ He is responsible for the CS, Sales and Client Operations Brazil unit both internal and outsourced operation. Holds a key role in ensuring operational excellence by applying a strong operational strategy, driving efficiency through initiatives and delivering...
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Head of FP&A/Head of Finance
Há 18 horas
Sao Paulo, Brasil Terradot Tempo inteiroPosition: Head of FP&A/Head of Finance (Depending on Seniority)Location: São Paulo, BrazilThis role combines strategic financial planning with operational finance oversight. The ideal candidate will establish and optimize financial processes, ensure compliance and accurate reporting, and provide actionable insights for decision-making to the executive...
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Head of Operations
7 meses atrás
Sao Paulo, Brasil Matific Tempo inteiro**ABOUT MATIFIC** Matific is a leading global EdTech provider that delivers an adaptive online learning platform for primary school mathematics. With our product being utilized by millions of students, teachers, and parents in 100+ countries, we are helping educate the youth and bring equality to education. With over USD 50M invested and a global team of...