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Customer Sucess Manager
3 meses atrás
Position Overview:
We are seeking a dynamic, flexible, and results-oriented Customer Success Manager to join our team in Brazil. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our clients in the consumer-packaged goods (CPG) sector. Your primary responsibility will be to build and maintain strong relationships with our clients, deeply understanding their needs and driving engagement with our solutions by delivering strategic and actionable insights.
This role requires a deep understanding of the CPG and retail ecosystem, along with excellent communication and presentation skills. We are looking for a proactive professional who can anticipate challenges and identify opportunities, contributing to the continuous growth of our clients and the company.
Responsibilities:
- Build, develop, and maintain strategic relationships with clients in the CPG industry, acting as the primary point of contact and reference within the organization.
- Ensure client satisfaction and retention through continuous support, training, and product expertise, serving as the analytical reference within the team.
- Lead the governance of deliverables, ensuring client satisfaction through effective storytelling and clear, impact presentations.
- Proactively identify expansion opportunities within existing client organizations, maximizing the value of partnerships.
- Present materials and action plans to key stakeholders, clearly conveying insights and objectives.
- Conduct regular check-ins and business reviews to assess client progress, gather feedback, and adjust strategies as needed.
- Develop assertive analyses that meet client needs, identifying business opportunities and adding value.
- Deeply understand the client’s background, including their categories, brands, and performance, and present relevant content in strategic forums, including C-level meetings.
- Participate in high-complexity internal projects, such as conducting training on methodologies and tools, and contributing to Thought Leadership initiatives.
- Anticipate potential risks related to accounts, signaling them to the associate manager/manager and proposing effective solutions.
- Act as a liaison between clients and internal teams, ensuring that client needs are addressed effectively and efficiently.
- Work closely with Sales and Marketing teams to support up-sell and cross-sell initiatives, contributing to sustainable revenue growth.
Requirements:
- Minimum of 5 years of experience in Customer Success or account management, preferably in the CPG sector.
- Deep knowledge of the CPG industry, including market dynamics, consumer behavior, and emerging trends.
- Exceptional communication and interpersonal skills, with a proven ability to build and maintain strong, long-lasting client relationships.
- Solid track record in account management and client service, with a focus on results and excellence in delivery.
- Analytical mindset with the ability to interpret client data and translate it into strategic and actionable insights.
- Self-motivated and results-oriented, with a strong commitment to client satisfaction and company success.
- Bachelor’s degree in Business Administration, Marketing, or a related field. A postgraduate degree or relevant certifications are a plus.
- Flexibility to adapt to a dynamic environment and manage multiple responsibilities simultaneously.
- Based in São Paulo, with the availability for occasional travel.
About Mediar:
Mediar is an AI-powered trade marketing and sales intelligence platform that empowers brands with valuable in-store shopper behavior data, helping them optimize their retail strategies. Headquartered in California with a presence in Brazil and Europe, we serve some of the world's largest CPG brands and retailers. Join our innovative and entrepreneurial team, where you will have the opportunity to play a pivotal role in our journey towards customer success and growth.
