Customer success manager
2 semanas atrás
- Experiência de 5 a 7 anos na área de Customer Success ou Pós Vendas para clientes B2B, preferencialmente em empresas de tecnologia;
- Ter resultados comprovados com relacionamento, treinamento e fidelização de clientes B2B;
- Facilidade de comunicação e argumentação;
- Repertório para falar de negócios com tomadores de decisão e influenciálos;
- Gostar de conhecer cada vez mais o negócio dos clientes e como podemos ajudá-los, conhecendo seus indicadores e principais ofensores;
- Ser apaixonado por garantir o sucesso do cliente equilibrado com o propósito e objetivos de negócio da Vittude.
O ALGO A MAIS
- Conhecimento em metodologias de vendas ou Customer Success
- Diferencial ter experiência anterior em startups
- Fazer a gestão de uma carteira de clientes B2B da Vittude, atuando com o onboarding e apresentação da plataforma, bem como estabelecer uma régua de acompanhamento;
- Trabalhar constantemente para assegurar uma ativação contínua e aumento de número de consultas dos clientes;
- Atuar no gerenciamento de contas e mapear oportunidades de crescimento;
- Ser responsável pela retenção e expansão da receita dentro da carteira de clientes via identificação de oportunidades de cross-selling, up-selling e renovações;
- Desenvolver um plano de trabalho com base nos objetivos estratégicos dos seus clientes, revisando e monitorando constantemente a evolução por meio de dados;
- Atuar em parceria com os clientes, estabelecendo objetivos e coordenando o relacionamento entre o cliente e o time Vittude;
- Monitorar e mensurar os principais KPIs do cliente quanto ao uso da plataforma e ações educacionais de saúde mental.
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