Customer Success Manager

3 semanas atrás


Sao Paulo, Brasil Software AG Tempo inteiro

Essential Job Functions
- Manage post-sales relationship with your customers in close alignment with Sales
- Proactively track and drive adoption of our software against success plans
- Monitor ongoing state and alignment to goals via quarterly business reviews
- Act as a conduit of information between our customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories
- Coach, mentor and provide recommendations to customers
- Develop and maintain trusted advisory status over long term periods
- Manage escalations along with support, sales, services and other departments
- Identify and recognize new sales opportunities
- Be responsible for retention rates in a defined customer set
- Contribute towards overall account planning and strategy
- Experience/Skills- Prior success in a customer-facing role such as consulting, pre-sales, technical account management or equivalent functions
- Great presentation, communication and interpersonal skills - both remote and in-person
- Track record of achieving targets and goals/quotas
- Self-motivated and strong organization/time management skills
- Experience in running large, complex projects or programs
- Ability to lead technical/in-depth conversations
- Handled difficult customer situations and escalations
- Proactive and open to work cross-functionally with sales, services, support and other peers
- Willingness and ability to travel as required to spend time with customers
- Knowledge of a field of expertise within Software AG’s portfolio is an added bonus (Integration+API, IoT, Business Process Management)
- Specific knowledge of Software AG’s product portfolio is an added bonus (Key brands include webMethods, Cumulocity, Aris)
- Proficient in Portuguese and Spanish and English
- Ability to travel to spend time with customers as required

What you can expect

Culture

We have an open-minded culture and many exciting projects where you have the freedom to “be your best you”. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall a pleasant team-oriented working atmosphere.

**Benefits**:
Medical and dental plans

Life insurance

Private pension plan

Meal/supermarket card

Hybrid work

Educational support



  • Sao Paulo, Brasil SAS Tempo inteiro

    : **Customer Success Manager - Hybrid** **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're...


  • Sao Paulo, Brasil Software AG Tempo inteiro

    Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....


  • Sao Paulo, Brasil Jampp Tempo inteiro

    We are looking for an outstanding **Customer Success Manager** to join our growing global Revenue Operations team! The Revenue Operations team is responsible for working directly with our global customer-base, operating the business and executing each and every campaign as we leverage our technology in the best possible way. Our main goal is to deliver...

  • Customer Success Manager

    1 semana atrás


    São Paulo, Brasil Software AG Tempo inteiro

    Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+...


  • Sao Paulo, Brasil Genesys Tempo inteiro

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Summary & Description - see below Job Title: gCSM Customer Success Manager Department & Team: Customer Success &...


  • Sao Paulo, Brasil Satellitus Tempo inteiro

    **Sobre a vaga**: Customer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço. É mais comum nas empresas de software por assinatura (SaaS), que têm mais resultados se os clientes usam mais e melhor o software, evitando cancelamentos. **O que você vai fazer?** - Analisar a...


  • São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...


  • São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Manager, Customer Success

    4 semanas atrás


    São Paulo, Brasil MongoDB Tempo inteiro

    MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of...


  • Sao Paulo, Brasil Satellitus Tempo inteiro

    Customer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço. É mais comum nas empresas de software por assinatura (SaaS), que têm mais resultados se os clientes usam mais e melhor o software, evitando cancelamentos. **O que você vai fazer?** - Analisar a saúde da carteira; -...


  • Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...


  • Sao Paulo, Brasil Rockwell Automation Tempo inteiro

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Sao Paulo, Brasil FindMe Technology Tempo inteiro

    A FindMe está revolucionando o mercado de segurança e facilities da América Latina, através da transformação digital de suas operações Nessa revolução, acreditamos que o Sucesso dos Clientes com a nossa plataforma e serviços são fundamentais. Mas não só isso, Sucesso do Cliente vai muito além da metodologia, é a mentalidade que garante o...

  • Customer Success

    Há 2 dias


    Sao Paulo, Brasil PLAY2SELL S.A. Tempo inteiro

    **Resumo da Posição**: Como Head de Relacionamento, você será responsável por liderar a estratégia de Customer Success focada em upsell e cross-selling dos nossos novos serviços financeiros e de pagadoria. Será fundamental trabalhar próximo aos clientes para garantir que eles recebam o máximo valor da nossa plataforma, identificando oportunidades...


  • São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful.The ideal candidate will have a passion for...


  • São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, Brasil Curv Group LLC Tempo inteiro

    Customer Success RepresentativeReady to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team!About Us:With headquarters in Miami and Chicago, USA, we're not just a company;...


  • Sao Paulo, Brasil G4 Educação Tempo inteiro

    "Somos o _**_G4 Educação_**_, somos A Evolução da Escola de Negócios’’_ - O G4 é o lugar onde as pessoas trabalham duro para fazer do Brasil o país da prosperidade. O lugar que já gerou centenas de milhares de novos empregos por meio de seus alunos e que vai gerar pelo menos 1 milhão até 2030._ - Encaramos o empreendedorismo como a maior...


  • São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful.The ideal candidate will have a passion for...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, Brasil o9 Solutions, Inc. Tempo inteiro

    Be part of something revolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...