Customer Support Agent
Há 10 horas
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across international offices in São Paulo, Austin, Barcelona, Amsterdam, and Yerevan — Manychat helps businesses across the globe improve their ROI and grow faster.We’re looking for customer support superstars to join our team This role isn’t just about ticking off tickets and answering emails quickly; this is about delivering outstanding levels of service to our global customers. Our team is fun, kind, and empathetic - if this role and team sound exciting to you, we'd love to chatResponsibilities Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product.Analyze and respond to queries via ticketing system (no calls).Become a power user of our product to delight the customers.Identify cases that need to be escalated and escalate effectively.Share feature requests and effective workarounds within the Support team.Collaborate with the broader Manychat team on business objectives.Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.Minimum Requirements 2+ years of experience in a customer-facing role in the tech company — SaaS, PLG or Enterprise background is a plus.Fluency in English and Spanish or Portuguese.Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication.Team-first mentality, with an unmatched level of support for teammates.Ability to work in a fast-paced environment and learn quickly.Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team.Shifts we’re looking to cover Tue-Sat (with Sun, Mon days off, you can choose from any options below):Benefits Professional development budget for relevant conference tickets, training programs, or courses.Flexible benefits plan to choose the perks that fit your needs.Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.Apply for this job * indicates a required fieldFirst Name *Last Name *Email *PhoneLocation (City) *Resume/CV *Accepted file types: pdf, doc, docx, txt, rtfAre you based in Brazil? * Select...Do you have at least two years of experience as a customer support agent? * Select...Are you fluent in both English and Portuguese? * Select...Do you have experience as a customer support agent in a SaaS industry? * Select...What attracts you to ManyChat? *What are your salary expectations (gross/year/BRL)? *#J-18808-Ljbffr
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil POWR Tempo inteiroWe are a Silicon Valley tech startup looking for motivated individuals for a remote Customer Support Agent position. As the world's leading website plugin library, we support users on platforms such as Shopify, Wix, and Weebly. We’re looking for a full-time agent that is interested in growing with the company! Job Duties and Responsibilities: - Handle...
-
Customer Support Agent
7 meses atrás
Sao Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...
-
Customer Support Agent
7 meses atrás
Sao Paulo, Brasil SmallWorld FS Tempo inteiro**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...
-
Customer Support Agent
Há 10 horas
Sao Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position.Key ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers’ needs to achieve satisfactionHandle customer complaints, provide appropriate...
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro**Office**: São Paulo **Team**: Customer Support **Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate...
-
Customer Support Agent
Há 6 dias
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
Há 5 dias
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
1 semana atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent** We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support** teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
Há 10 horas
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat.Identify and assess customers’ needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and...
-
Customer Support Agent
3 meses atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and...
-
Customer Support Agent, Brazil
Há 6 dias
Sao Paulo, Brasil Bitso Tempo inteiro**Working At Bitso**: We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...
-
Customer Support Executive
2 semanas atrás
Sao Paulo, Brasil Deriv DMCC Tempo inteiro**About us** **Our team** We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams. **Your role** **What you’ll do** - Resolve complex...
-
Customer Support Agent
3 meses atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide...
-
Technical Customer Support Agent
Há 3 dias
Sao Paulo, Brasil ViaSat Tempo inteiroOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive...
-
Customer Support Agent
Há 1 mês
São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiroManychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across international offices...
-
Customer Support
7 meses atrás
Sao Paulo, Brasil SmallWorld FS Tempo inteiro**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...
-
Customer Support Specialist
7 meses atrás
Sao Paulo, Brasil Sur Tempo inteiroWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Customer Support Specialist
7 meses atrás
Sao Paulo, Brasil LeanIX Jobs Tempo inteiroLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...
-
Customer Support Representative
6 meses atrás
Sao Paulo, Brasil Airwallex Tempo inteiroIf you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Role**: We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...
-
Customer Support Specialist
7 meses atrás
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...