Customer Onboarding

3 semanas atrás

Brasília, Brasil Xenia Tempo inteiro

Implementation & Customer Support Specialist (Part-Time) - Xenia
About Xenia
Xenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting.

Role Overview
We're seeking a dynamic Customer Onboarding & Implementation Specialist to drive successful customer onboarding and provide ongoing technical support. This role is critical to ensuring our customers achieve maximum value from the Xenia platform through expert guidance, training, and problem-solving.
This is an in-office, part-time position (20-30 hours per week) in Chicago, IL with the opportunity to transition to a full-time role with a comprehensive benefits package based on performance and business needs.

Key Responsibilities

MUST BE FLUENT IN ENGLISH TO GUIDE & INTERACT WITH CUSTOMERS OVER ZOOM / TEAMS MEETINGS.

Implementation & Onboarding
Lead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration
Workspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments
Training Delivery: Train customers on both web and mobile applications, covering all core features and best practices
Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment
Customer Support & Success
Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs
Relationship Management: Maintain strong relationships with key stakeholders throughout the customer journey
Follow-up & Check-ins: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities
Best Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROI
Technical Troubleshooting & Documentation
Issue Resolution: Diagnose and resolve technical issues including document uploads, user access problems, notification settings, and feature configuration
Bug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvements
Knowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentation
Required Qualifications
Technical Skills: Strong aptitude for learning software platforms and ability to troubleshoot technical issues
Communication: Excellent verbal and written communication skills with ability to explain complex concepts clearly
Tools Proficiency: Experience with video conferencing platforms (Zoom), CRM systems, and project management tools

Ready to help restaurants and retail businesses transform their operations? Join our growing team and make a direct impact on customer success while advancing your career in a dynamic, technology-driven environment.

Job Type: Full-time

  • Customer Success Representative

    3 semanas atrás

    Brasília, Brasil OnHires Tempo inteiro

    **Location**: Remote**Working Hours**: 7am - 3pm PST**Company Overview**:Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate...

  • Especialista De Onboarding

    Há 3 dias

    Brasília, Brasil Headoffice.Ai Tempo inteiro

    Remoto | HeadOffice.ai – San Francisco Sobre a posiçãoA HeadOffice.ai , empresa americana líder em Agentes de Inteligência Artificial para redes de franquias e PMEs, está crescendo rapidamente e busca um(a) Onboarding Specialist para acelerar o time-to-value dos clientes.Este(a) profissional será responsável por organizar, padronizar e conduzir o...

  • Especialista de Onboarding

    Há 5 dias

    Brasília, Brasil HeadOffice.ai Tempo inteiro

    Remoto | HeadOffice.ai – San Francisco Sobre a posição A HeadOffice.ai , empresa americana líder em Agentes de Inteligência Artificial para redes de franquias e PMEs, está crescendo rapidamente e busca um(a) Onboarding Specialist para acelerar o time-to-value dos clientes. Este(a) profissional será responsável por organizar,...

  • Customer Experience Specialist

    3 semanas atrás

    Brasília, Brasil beBeeImplementation Tempo inteiro

    As a skilled professional, you will be responsible for leading customer onboarding and providing expert technical guidance to ensure customers achieve maximum value from our platform through comprehensive training, problem-solving, and ongoing support. Job Overview We are seeking an individual with excellent verbal and written communication skills, who can...

  • Especialista de Onboarding

    Há 5 dias

    Brasília, Brasil HeadOffice.ai Tempo inteiro

    📍 Remoto | 🏢 HeadOffice.ai – San FranciscoSobre a posição A HeadOffice.ai, empresa americana líder em Agentes de Inteligência Artificial para redes de franquias e PMEs, está crescendo rapidamente e busca um(a) Onboarding Specialist para acelerar o time-to-value dos clientes. Este(a) profissional será responsável por organizar, padronizar e...

  • Technical Customer Success Manager

    2 semanas atrás

    Brasília, Brasil Voidr Tempo inteiro

    Desafio Como Technical Customer Success Manager na Voidr, você será responsável por garantir o sucesso dos clientes, maximizando o uso das nossas soluções de automação de testes com AI e construindo relacionamentos duradouros. Você atuará como ponto central entre clientes e nosso time técnico, assegurando que cada interação com a Voidr resulte...

  • Customer Success Representative

    Há 3 dias

    Brasília, Brasil Meetgeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts.We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.From Zoom to Teams to Google Meet, MeetGeek...

  • Customer Success Representative

    Há 5 dias

    Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...

  • Customer success representative

    Há 16 horas

    Brasília, Brasil MeetGeek Tempo inteiro

    About Meet GeekMeet Geek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, Meet Geek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.From Zoom to Teams to Google Meet, Meet Geek...

  • Customer Success Representative

    Há 3 dias

    Brasília, Brasil MeetGeek Tempo inteiro

    About MeetGeekMeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...