
Assistente de customer experience
3 semanas atrás
Requisitos e qualificações:
- Experiência prática com ferramentas de suporte e ticketing 1 ano mínimo.
- Boa comunicação escrita e verbal em português essencial para interagir com clientes.
- Domínio de sistemas operacionais Windows instalação, configuração e troubleshooting.
- Conhecimento básico de redes (TCP/IP, DHCP, DNS) para diagnosticar problemas de conectividade.
- Disponibilidade para escalas e plantões flexibilidade de horário.
- Ter paixão pelo cliente, proporcionando a melhor jornada e experiência.
- Experiência relevante no atendimento ao cliente.
- Facilidade para tratar e resolver a solicitação do cliente.
- Habilidade para mudar emoções negativas transformando em momento wow para o cliente.
- Ter empatia, proatividade e resiliência.
- Excelente escrita e comunicação.
- Trabalho em equipe.
Jornada de trabalho: De segunda a sexta-feira das 07h30 às 17h18 Terá 2 folgas semanais, uma no final de semana e outra durante a semana.
Conhecimentos:
Escolaridade: Ensino médio - Completo
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