TikTok Shop Account Manager

Company Description
Zainith Agency is a marketing agency specializing in TikTok Shop onboarding, paid advertising, and consulting for branding and web page design. With over 6 years of experience managing successful eCommerce brands, we help businesses grow through tailored digital marketing strategies and strategic affiliate partnerships. Our services also include design and affiliate curation, making us a trusted partner for brands looking to enhance their social commerce presence.

Job Description
Zainith Agency is looking for a TikTok Shop Account Manager to join our team remotely. While this position is remote, Zainith Agency is headquartered in New York City, USA.

⚠️ IMPORTANT: Applications from candidates who are not fluent in English or do not have proven TikTok Shop knowledge will be immediately disqualified.

The Account Manager will operate as the lead on assigned accounts. The focus of this role is to build and maintain strong client relationships while ensuring their TikTok Shop accounts are performing at the highest level.
You will be responsible for:
Setting up and maintaining client TikTok Shop Seller Central accounts
Addressing client issues, responding to questions, and taking meetings as needed
Managing overall shop performance, including account suspensions, violation points, and affiliate requests
Setting up and managing TikTok Ads Manager campaigns
Reaching out to affiliates and supporting client growth strategies
The ideal candidate has a proven track record in account management, eCommerce, and client satisfaction. You should have multiple examples of going above and beyond to meet client expectations.

Responsibilities
Oversee customer account management, including regular updates and meetings with clients
Manage TikTok Shop operations for assigned accounts
Handle account issues such as suspensions and violations
Approve affiliate sample requests and coordinate affiliate outreach
Set up and oversee ad campaigns in TikTok Ads Manager
Ensure client success and proactively resolve challenges

Requirements
MUST have proven experience with TikTok Shop (Seller Central, Ads Manager, affiliates, etc)
Fluency in English (written and spoken at a professional level)
Bachelor’s degree or equivalent experience
Strong verbal and written communication skills
Excellent listening, negotiation, and presentation abilities
Previous eCommerce experience
Ability to manage multiple client accounts with sharp attention to detail
Demonstrated ability to influence and communicate with stakeholders at all levels, including executives
Reliable high-speed internet connection that supports live video meetings with screen sharing
Must be able to work regular US business hours (Mon-Fri, 9am-5pm EST)

About Zainith Agency

Zainith Agency is a New York–based marketing agency dedicated to helping clients achieve peak growth on TikTok Shop. The “zenith” represents the highest point, and Zainith is committed to scaling and maintaining sales growth for every client.

We've worked with several high revenue powerhouses such as Momofuku, Obvi, Primal Harvest, Kinobody, and more

We foster a culture of excellence, flexibility, and growth.

Benefits include:
Paid time off
Flexible health insurance subsidy
Employee perks and ongoing professional development

If you are fluent in English, located in Brazil, and bring proven TikTok Shop expertise, we’d love to see your application

About Zainith Agency

Zainith Agency is a marketing agency dedicated to providing its clients the absolute highest level of service in the industry. The "zenith" is the highest point and Zainith is committed to scaling and maintaining sales growth for each and every client.

Our employees enjoy a work culture that promotes personal and professional growth, excellence, location flexibility, and more.

All employees enjoy paid time off, a flexible health insurance subsidy, and employee perks.