Global IT Service Desk Analyst
2 semanas atrás
Full details of the job.
Vacancy Name
Vacancy Name: Global IT Service Desk Analyst
NHA Number
NHA Number: VN807
Employment Type
Permanent, Full Time
Work Location
Country: [Specify Country]
Division
Technology
Key Responsibilities
- Be the first point of contact for end users seeking technical assistance via phone, email, and chat.
- Provide onsite support and remote assistance to staff globally.
- Handle tickets within SLA guidelines while delivering excellent customer service.
- Update the ticketing system accurately with notes, progress, and actions.
- Follow standard operating procedures and work instructions.
- Offer guidance to staff on general IT matters within your skills and knowledge.
- Collaborate with other IT support teams to resolve requests.
- Maintain a strong customer focus.
- Engage in training through the Kynetec IT Academy to enhance skills.
Knowledge & Experience
- At least 1 year in a customer/technical support environment; professional English required.
- Excellent communication skills.
- Strong knowledge of Windows 10 and Office 365 desktop applications.
- Desirable: Experience with Active Directory and Office 365 Admin Centre.
- Good problem-solving skills and technical aptitude.
- Self-confident, organized, respectful, and methodical.
- Willing to pursue professional qualifications supported by Kynetec.
- Willing to travel to Americas, Europe, and Asia-Pacific if needed.
Role Description
We are seeking a 1st Line Support Engineer to join our service desk team in Valinhos, São Paulo. The role requires being in the office 3 days a week—2 days in Valinhos and 1 day in Piracicaba. Candidates must reside within a reasonable commuting distance.
The successful candidate will provide 1st line support to Kynetec staff globally, monitoring, investigating, and resolving issues via phone and ticket system.
#J-18808-Ljbffr-
IT Service Desk Analyst
Há 7 dias
São Paulo, São Paulo, Brasil Ebury Tempo inteiroIT Service Desk Analyst - (Google Workspace)Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part...
-
IT Service Desk Analyst
Há 6 dias
São Paulo, São Paulo, Brasil Ebury Tempo inteiroIT Service Desk Analyst - (Google Workspace) Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming...
-
It Service Desk Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.Since our founding in , we've grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide.Joining Ebury means becoming part of a collaborative and innovative environment where...
-
Global IT Service Desk Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil The Kynetec Group Tempo inteiroFull details of the job. Vacancy Name Vacancy Name: Global IT Service Desk Analyst NHA Number NHA Number: VN807 Employment Type Permanent, Full Time Work Location Country: (Specify Country) Division Technology Key Responsibilities Be the first point of contact for end users seeking technical assistance via phone, email, and chat. Provide onsite support...
-
It Service Desk Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroIT Service Desk Analyst - (Google Workspace)Technology·Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide.Joining Ebury means...
-
IT Service Desk Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroIT Service Desk Analyst - (Google Workspace)Technology·Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means...
-
São Paulo, São Paulo, Brasil SmallWorld FS Tempo inteiro**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...
-
IT Analyst, Global Techbar
2 semanas atrás
São Paulo, São Paulo, Brasil CPP Investments Tempo inteiro R$4.000 - R$8.000 por anoCPP Investments is recruiting for a full time Analyst, Techbar in the Technology & Operations group. This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the whole organization. This position also focuses on building, maintaining, and enhancing customer relationships to...
-
Service Desk Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil TLC Worldwide Tempo inteiroWE ARE HIRING A SERVICE DESK ANALYST Ever opened a new
-
Service Desk Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil TLC Worldwide Tempo inteiroWE ARE HIRING A SERVICE DESK ANALYSTEver opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.At TLC, we help the world's biggest brands drive customer...
