Senior Client Advisor

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A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

We are looking for a Senior Client Advisor who can act as the ultimate ambassador of Valentino, fostering deep connections with high-spending clients and ensuring an exceptional experience at every stage of the Valentino Client Experience. Embody the Maison's values and set a benchmark for client engagement and relationship management.

Must have a strong background in luxury sales and a strong client book.

• CLIENTELING
  • Build, nurture, and manage relationships with the boutique's most high-value clients, delivering exceptional, tailored experiences across all touch points.
  • Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Regional Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies.
    • SALES & KPIs
      • Sales Achievement: Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
      • KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.
        • PRODUCT (care & knowledge)
          • Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniques.
          • OPERATIONS
          • Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.
          • Leverage company tools and systems to streamline store activities.
            • EVENTS SUPPORT
              • Collaborate with the Store Manager to execute in-store events and city-specific client activations, ensuring they align with Valentino's brand image and values, while addressing local market dynamics.
              • Actively participate in events, offering high-touch interactions that enhance client experiences and reinforce brand loyalty.
                • TEAM
                  • Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison's values.
                    • CORE COMPETENCIES
                      • Client Relationship Management: Ability to build and sustain strong, long-term relationships with high-value clients, fostering loyalty and identifying opportunities for growth within the portfolio.
                      • Strategic Insight & Collaboration: Ability to analyze client trends and provide strategic insights, collaborating effectively with the team manager and other stakeholders (where applicable)
                      • Sales & KPI Performance: Ability to drive exceptional sales results by leveraging advanced clienteling techniques and optimizing KPI performance, ensuring alignment with business objectives.
                      • Product Expertise & Storytelling: Ability to demonstrate expert knowledge of Valentino creations, effectively communicating their unique stories to enhance client engagement and reinforce brand identity.
                      • Operational Excellence: Ability to ensure full compliance with operational guidelines and proficiently use company tools to streamline processes and enhance the overall client experience.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

• Mid-Senior level

• Contract

• Consulting, Information Technology, and Sales

• Luxury Goods & Jewelry

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