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Application Support Analyst

3 meses atrás

Sao Paulo, Brasil Cognizant Tempo inteiro

Application Support Analyst (L3)

Apply your talent and skills to help leading companies improve everyday life.

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

What You’ll Do

As an Application Support Analyst L3, you will respond to and resolving customer complexities issues in regard to smartphone or computer applications to banking software.

Key Responsibilities

  • Talking via audio/video-conferences with users and suppliers in the local language to understand the user's request/complaint, as well as the steps required for reproduction and solution;
  • Perform root cause analysis of incidents.
  • Investigation and diagnosis of problems in the monitored environments and scope of this proposal.
  • Resolving identified problems (developing solutions to the problems identified for the systems directly under their responsibility, and opening requests for improvements with suppliers for third-party packages).
  • Meeting legal demands and system improvements.
  • Updating environments.
  • Follow-up on improvement/correction deploys.
  • Providing services within the SLA agreed in the contract with the client.
  • Constantly analyzing and proposing improvements to the service in order to reduce effort or eliminate redundancies.
  • On-call availability to deal with critical problems.
  • Proactively monitoring the service and reporting possible failures to the person responsible in Latin America.

Preferred experience:

  • Experience as Application Support Analyst in Level 3 support.
  • Good programming experience (based on OOPs - Object Oriented Programming Structure Language).
  • Unix/Linux experience.
  • Experience with relational databases (scripts).
  • Java, Python or C# skills.
  • Understanding and experience of ITIL methodology.

Language: Advanced English.

CV: Please, attach your CV in English.

Work Model: Accept working in the hybrid model in São Paulo.


Why Cognizant?

  • A career in one of the largest and fastest growing IT services providers worldwide.
  • Ongoing support and funding with training and development plans.
  • A highly competitive benefits and salary package.
  • Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.