Customer Success Specialist

5 meses atrás


Curitiba, Brasil Sofia Health Tempo inteiro

**About Us**:
Sofia Health is a leading online platform dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness services and products. Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness.

**Job Overview**:
**Customer Success Specialist**:

- Act as the first point of contact for customer inquiries, providing timely and accurate information about our products and services.
- Assist customers with order placement, tracking, and issue resolution.
- Provide product recommendations based on customer needs and preferences.
- Maintain a high level of product knowledge to effectively address customer inquiries.
- Collaborate with the sales and marketing teams to promote new products and promotions.

**Key Responsibilities**:
**Customer Onboarding**:

- Guide users through the onboarding process, ensuring a smooth and positive experience.
- Provide detailed information about Sofia Health's features and offerings to new users.
- Proactively engage with users to understand their needs and preferences.

**Customer Support**:

- Troubleshoot and resolve customer issues with empathy and professionalism.
- Collaborate with cross-functional teams to address and resolve escalated customer concerns.

**Product Knowledge**:

- Develop a deep understanding of Sofia Health's platform, features, and benefits.
- Stay informed about industry trends, health and wellness practices, and updates to the platform.
- Educate customers on how to maximize the value of Sofia Health's services.

**User Engagement**:

- Proactively reach out to users to gather feedback and understand their evolving needs.
- Encourage user participation in community forums and other engagement initiatives.
- Identify opportunities to enhance user satisfaction and loyalty.

**Documentation and Training**:

- Contribute to the development of user guides, FAQs, and other educational materials.
- Conduct training sessions for users to maximize their utilization of Sofia Health's platform.

**Qualifications**:

- Bachelor's degree in a relevant field (e.g., Health Sciences, Business, Communications).
- Proven experience in customer support or success roles, preferably in the health and wellness industry.
- Excellent communication skills, both written and verbal.
- Empathetic and patient approach to customer interactions.
- Strong problem-solving abilities and attention to detail.
- Familiarity with health and wellness practices and terminology is a plus.
- Tech-savvy with the ability to quickly learn and navigate new software. Proficient in using Google Suite, Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Passion for health and wellness is desirable.
- Work in 100% English

**Additional Information**:

- Remote Work
- Flexible Hours
- Growth Opportunities in the company.
- Pay starts at $700.

**Salary**: R$3,200.00 - R$3,400.00 per month

**Experiência**:

- Customer Services (obrigatório)

Idioma:

- Inglês (obrigatório)



  • Curitiba, Paraná, Brasil Falavinha Next Tempo inteiro

    We are seeking a skilled Customer Support Specialist to join our team at {company}.A Customer Support Specialist at {company} is responsible for providing exceptional customer service via phone, email, and chat. The ideal candidate is proactive, efficient, and able to resolve complex issues in a timely manner.Key responsibilities include:• Responding to...


  • Curitiba, Paraná, Brasil Infobip Group Tempo inteiro

    About the Role:We are seeking a skilled Digital Customer Success Associate to join our team at Infobip Group. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired outcomes through our digital solutions.Key Responsibilities:Work closely with customers to understand their business needs and...

  • Customer Success

    2 meses atrás


    Curitiba, Brasil ND Consultoria Tempo inteiro

    **VAGA DE CUSTOMER SUCCESS - SEMINÁRIO** Estamos em busca de um(a) **CUSTOMER SUCCESS** para se juntar à nossa equipe em Seminário. Se você é proativo(a), tem experiência em atendimento e suporte, e está pronto(a) para oferecer uma excelente experiência ao franqueado, esta oportunidade é para você! Salário: R$ 2.200,00 até R$ 2.500,00 + Vale...


  • Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Unlock Your Potential at InfobipWe're a team of innovators who believe in the power of creativity, persistence, and innovation. As a Digital Customer Success Associate, you'll play a crucial role in shaping global communications of the future.Key Responsibilities:Minimize risks and identify opportunities for growthRespond to requests from Self-Service...


  • Curitiba, Brasil TuoTempo Tempo inteiro

    **Company Description** Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the...

  • Customer Success Manager

    2 semanas atrás


    Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Customer Success ExecutiveAt Infobip, we're passionate about delivering exceptional customer experiences. As a Customer Success Executive, you'll play a vital role in driving customer growth and retention. Your primary focus will be on building and maintaining trusted relationships with assigned customers, ensuring their overall health and growth. You'll...

  • Customer Success Advocate

    3 semanas atrás


    Curitiba, Paraná, Brasil Guidewire Software Tempo inteiro

    At Guidewire, we empower our customers to succeed by providing them with the tools to deliver exceptional service.As a Customer Success Advocate, you will be part of a global team that is dedicated to helping Property and Casualty (P&C) insurance companies take care of their customers when they need it the most.Whether it's a time of crisis, a natural...

  • Customer Success Manager

    4 semanas atrás


    Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Customer Success ExecutiveAt Infobip, we're passionate about delivering exceptional customer experiences. As a Customer Success Executive, you'll play a critical role in driving customer growth and satisfaction.ResponsibilitiesBuild and maintain strong relationships with assigned customers to achieve overall customer health and growth.Serve as a focal point...

  • Customer Success Executive

    3 semanas atrás


    Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Customer Success ExecutiveAt Infobip, we're passionate about delivering exceptional customer experiences. As a Customer Success Executive, you'll play a vital role in ensuring our clients achieve their business goals through our innovative cloud communication platform.ResponsibilitiesBuild and maintain strong relationships with assigned customers to drive...


  • Curitiba, Paraná, Brasil Infobip Ltd Tempo inteiro

    Unlock Your Potential as a Regional Customer Success LeaderAt Infobip, we're on a mission to revolutionize global communications. As a key member of our team, you'll play a vital role in shaping the future of customer success in the Latam region.About the RoleWe're seeking an experienced and strategic leader to oversee our Customer Success team in Latam. As...

  • Customer Success Manager

    4 semanas atrás


    Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Customer Success ExecutiveAt Infobip, we're passionate about delivering exceptional customer experiences. As a Customer Success Executive, you'll play a vital role in ensuring our clients achieve their business goals through our innovative cloud communication platform.ResponsibilitiesDevelop and maintain strong relationships with assigned customers to drive...

  • Customer Success

    2 meses atrás


    Curitiba, Brasil Bruna Bellentani Tempo inteiro

    Oportunidade para **Customer Success** **Local de Trabalho**: Bairro Centro de Curitiba/PR **Atividades**: - Será responsável pela gestão da jornada do cliente no pós vendas; - Monitorar índice de satisfação e aderência do cliente no produto; - Mensurar os indicadores de pós vendas; **Requisitos**: - Ensino Superior Completo ou Cursando; -...


  • Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Join Our Team at InfobipWe are a global company that values creativity, persistence, and innovation. Our team is passionate about shaping global communications of the future.As a Regional Customer Success Team Lead, you will be responsible for leading a team of customer success professionals who work with our clients to ensure they get the most out of our...


  • Curitiba, Paraná, Brasil Infobip Group Tempo inteiro

    Join Infobip Group as a Digital Customer Success AssociateWe are seeking a highly motivated and results-driven Digital Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired outcomes through our solutions.Key Responsibilities:Develop and maintain...


  • Curitiba, Paraná, Brasil Infobip Ltd Tempo inteiro

    Unlock Customer Success at Infobip LtdAt Infobip Ltd, we're passionate about delivering exceptional customer experiences. As a Digital Customer Success Associate, you'll play a vital role in ensuring our self-service customers achieve success with our digital products and services.Key Responsibilities:Manage Self-Service Customers: Engage with self-service...

  • Customer Success Manager

    4 semanas atrás


    Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Customer Success ExecutiveAt Infobip, we're passionate about delivering exceptional customer experiences. As a Customer Success Executive, you'll play a vital role in ensuring our clients achieve their business goals and maximize the value of our solutions.ResponsibilitiesBuild and maintain strong relationships with assigned customers to drive overall...


  • Curitiba, Paraná, Brasil Infobip Group Tempo inteiro

    Customer Success AssociateAt Infobip, we're passionate about creating life-changing interactions between humans and online services. As a Customer Success Associate, you'll play a crucial role in ensuring our self-service customers achieve success using our digital products and services.Key Responsibilities:Manage Self-Service Customers: Actively engage with...

  • Customer Success Executive

    3 semanas atrás


    Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Customer Success ExecutiveAt Infobip, we strive for excellence in customer relationships. We value creativity, persistence, and innovation, believing that teamwork is key to achieving greatness.As a Customer Success Executive, you will be responsible for building and maintaining trusted relationships with assigned customers to achieve overall customer health...


  • Curitiba, Brasil VEGA I.T. Tempo inteiro

    A VEGA I.T. é uma empresa inovadora dedicada a proporcionar soluções excepcionais aos nosso clientes. Estamos em busca de um Analista de Customer Success com foco em Ongoing, dedicado e apaixonado pronto para se juntar à nossa equipe dinâmica! **Vaga**: 100% presencial em Curitiba **Horário**: de segunda a sexta das 9h às 18h com 1h de...


  • Curitiba, Paraná, Brasil Worldline Tempo inteiro

    Customer Experience SpecialistThis is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in...