Global Client Success Strategy Sr Manager

2 meses atrás

São Paulo SP, Brasil Wellhub Tempo inteiro

**Your wellbeing matters. Join a company that cares.**

**GET TO KNOW US**

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
- **Big news: Gympass is now Wellhub**

We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

**THE OPPORTUNITY**

Be the next **Client Success Strategy Sr. Manager **to work on our **Global Client Success Strategy team** This area is responsible for defining the CS strategy for execution by the regional teams and voicing the customer to other teams, fostering a client-centric culture.

This professional will partner with our Client Success (B2B) teams in all regions (Brazil, SS Latam, US, and Europe) to crack the most important strategic topics for our Client Success organization. A highlight of this position is the significant exposure to senior leadership

This person will help Wellhub to ensure consistency across its Client Success teams and play a key role in overcoming the most challenging hurdles this organization faces. The scope consists of a mix of Commercial Strategy definition & execution, Project Management, Processes Mapping & Optimization, and support in training.

**YOUR IMPACT**:

- Play a key role in the global decision-making process of the Client Success organization, strategy, and planning
- Lead the design of strategies, projects, processes mapping/optimization toward commercial effectiveness
- Be a strategic partner to Regional & Local Client Success leadership
- Drive the adoption and engagement of clients by providing guidance, best practices (internal/external) and support to the Client Success teams from different countries;
- Play a pivotal role in ensuring commercial consistency and excellence across all regions & countries (e.g.: Communication, Training & Onboarding Programs, etc)
- Establish and maintain strong relationships with the internal stakeholders, but also look for external benchmarks;
- Work with data to define priorities and action plans
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

**WHO YOU ARE**:

- Relevant experience in Go-To-Market, Enablement, and/or in a Customer Success role (CSM or Account Management), management consulting firm, technology firm, or global SaaS organization. Prior experience in management consulting will be a plus;
- Excellent communication and interpersonal skills, both written and verbal, in English and Portuguese. Able to credibly and compellingly present and debate recommendations with senior leadership across various regions;
- Strong analytical and problem-solving skills, with the ability to use data and metrics to drive decisions and actions;
- Experience in project management;
- Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations
- A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs

Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**FLEXIBLE SCHEDULE**:Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their

  • Global Client Engagement Strategy Sr. Manager

    5 meses atrás

    Sao Paulo, Brasil Gympass Tempo inteiro

    **GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...

  • Global Client Engagement

    2 meses atrás

    São Paulo, SP, Brasil Wellhub Tempo inteiro

    **Your wellbeing matters. Join a company that cares.** **GET TO KNOW US** Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in...

  • Senior Customer Success Manager

    4 semanas atrás

    São Paulo, Brasil Prove Tempo inteiro

    Sr. Customer Success Manager, BrazilSummaryProve is seeking a Sr. Customer Success Manager to lead our Brazil market, responsible for managing and nurturing post-sale relationships, ensuring customer satisfaction, and driving success through tailored engagement strategies. The Sr. Customer Success Manager oversees the customer retention process by acting as...

  • Client Success Strategic Programs Manager

    2 meses atrás

    São Paulo, SP, Brasil Wellhub Tempo inteiro

    **Your wellbeing matters. Join a company that cares.** **GET TO KNOW US** Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in...

  • Strategy Senior Manager

    2 meses atrás

    São Paulo, Brasil Coca-Cola Tempo inteiro

    For 138+ years The Coca-Cola Company has grown to become the most recognizable brand in the world. As we have diversified our portfolio organically and inorganically, we are constantly adapting and leading the everchanging market. As we navigate the dynamic global environment, we continue to evolve and innovate.As a Strategy Franchise Integration Sr. Manager...

  • Sr. Client Success Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Rimini Street Tempo inteiro

    Job Title: Sr. Client Success ManagerJob Summary:Rimini Street is seeking a seasoned Sr. Client Success Manager to join our team in São Paulo, Brazil. As a trusted advisor to our clients, you will be responsible for managing a portfolio of named clients, driving client lifecycle, and leading to adoption, renewals, cross-sell, advocacy, and client...

  • Vaga De Business Strategy Manager

    1 dia atrás

    São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    Junte-se a nós como Strategy and Insight Manager! Você está pronto para fazer a diferença em uma empresa referência em marketing de influência no Brasil? Estamos em busca de um profissional excepcional para se tornar nosso próximo Strategy and Insight Manager. Neste papel, você será um verdadeiro advisor, guiando as decisões estratégicas do Grupo...

  • Pricing Strategy Manager

    Há 1 mês

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleWe are seeking a Sr Pricing Program Manager to lead pricing strategy and operations for Brazil at Amazon. This role will be responsible for defining, building, and delivering pricing strategies for all retail categories in BR, ensuring long-term customer trust by offering the best prices to customers across millions of products.Key...

  • Global Client Manager

    6 meses atrás

    Sao Paulo, Brasil NTT Ltd. Tempo inteiro

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil S&P Global Tempo inteiro

    About the Role:Grade Level (for internal use): 08About the Role: As a Customer Success Manager at S&P Global, you will be a key member of our dynamic global team focused on large global accounts. Your primary responsibility will be to deliver a successful customer journey and touch points that create long-term client engagement, driving product adoption,...

  • Vaga de Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships, and by acting as their champion within Dynatrace. You will also highlight...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Clarivate Tempo inteiro

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...

  • Sr. Client Success Manager

    5 meses atrás

    São Paulo, Brasil Rimini Street Tempo inteiro

    *** CONFIDENTIAL - DO NOT POST *** Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage,...

  • Customer Success Manager

    6 meses atrás

    Sao Paulo, Brasil S&P Global Tempo inteiro

    **About the Role**: **Grade Level (for internal use)**: 08 **About the Role**: Customer Success Manager **The Team**: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and...

  • Strategic Client Success Programs Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

    Unlock Career Growth in Global Client SuccessWe are thrilled to announce a new opportunity for a highly motivated and experienced professional to join our Global Client Success Strategy team as a Strategic Client Success Programs Lead. This role is responsible for defining the CS strategy for execution by regional teams and fostering a client-centric...

  • Dolby Sr. Marketing Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Dolby Laboratories Tempo inteiro

    About the RoleDolby Laboratories is seeking a seasoned Sr. Manager of Marketing Communications to lead our B2C2B marketing efforts across Latin America (Brazil, Mexico, Argentina, and Colombia). The ideal candidate will drive brand awareness, foster customer adoption of our technologies, and influence consumer purchases of Dolby-enabled products.Key...

  • Business Strategy Manager

    Há 1 mês

    São Paulo, Brasil Spark Influencer Marketing Tempo inteiro

    Junte-se a nós como Strategy and Insight Manager! Você está pronto para fazer a diferença em uma empresa referência em marketing de influência no Brasil? Estamos em busca de um profissional excepcional para se tornar nosso próximo Strategy and Insight Manager. Neste papel, você será um verdadeiro advisor, guiando as decisões estratégicas do Grupo...

  • Business Strategy Manager

    2 meses atrás

    São Paulo, Brasil Spark Influencer Marketing Tempo inteiro

    Job descriptionJunte-se a nós como Strategy and Insight Manager! Você está pronto para fazer a diferença em uma empresa referência em marketing de influência no Brasil? Estamos em busca de um profissional excepcional para se tornar nosso próximo Strategy and Insight Manager. Neste papel, você será um verdadeiro advisor, guiando as decisões...

  • New Seller Success Program Manager, New Seller Success

    2 meses atrás

    São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s New Seller Success team!As a New Seller Success (NSS) LATAM Program Manager, you will collaborate with local business teams, NSS Central Team, and EM teams to drive adoption of key Seller Success metrics. The job involves identifying and understanding...

  • Digital Strategy

    Há 5 horas

    Campinas, SP, Brasil SGF Global Tempo inteiro

    Consultor Digital Strategy & Operations Job description Procura entender os aspectos técnicos que impactam no produto Gerencia o backlog do time / Priorização do Backlog Alinha as expectativas com os stakeholders/clientes Esclarece a dor do usuario em refinamentos Constrói visão de portfólio do produto Constrói visão de crescimento de...