Sr. Client Success Manager
3 semanas atrás
Job Summary:
Rimini Street is seeking a seasoned Sr. Client Success Manager to join our team in São Paulo, Brazil. As a trusted advisor to our clients, you will be responsible for managing a portfolio of named clients, driving client lifecycle, and leading to adoption, renewals, cross-sell, advocacy, and client satisfaction across your portfolio.
Key Responsibilities:
• Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI.
• Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy).
• Build C-level and executive relationships, establishing trusted advisor status.
• Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions.
• Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution.
• Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.
• Develop key account plans including; retention strategies, cross-sell opportunities, relationship mapping, client advocacy, and value analysis to maximize portfolio penetration.
• Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications.
• Deliver and communicate ROI throughout the client lifecycle.
• Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.
Additional Duties & Responsibilities:
• Monitor client consumption of Rimini Street services with the support of standard dashboards.
• Maintain up-to-date client information in Salesforce.com and other systems.
• Provide detailed and timely status reporting to all management as requested.
• Assure client communications and escalations are performed on time, sufficiently, and accurately.
• Other job-related duties and responsibilities may be assigned from time-to-time.
Requirements:
• Knowledge of Oracle and/or SAP ERP or SaaS support market and/or support infrastructure.
• Specific experience with Oracle and/or SAP required.
• 10+ years of experience in Consultative Sales, Account Management, or Business Development.
• Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc.
• Experience in renewing and/or negotiating client support contracts.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Experience working with cross-functional teams (e.g. Sales, Renewals, Marketing, Services, etc.).
Preferred Qualifications:
• Impressive executive presence and communication abilities.
• Demonstrated ability to provide proactive account management to a large portfolio of clients.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Bias for action.
• Passion for technology and for being a part of a fast-growing technology company.
• Ability to create structure in ambiguous situations.
• Strong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc.
• BA/BS (MBA/Master preferred).
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals, and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
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