Managed Services Fulfillment

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Managed Services Fulfillment

**Job Summary**

Provides support to the operation in his department, interacting with co-workers and internal groups to deliver projects of activation/deactivation of products and services and the deployment of new managed services.

**What you will be doing**

Planning
- Creates simple task lists for themselves or is designed by their direct leader of activities related to functional scope, interacting with internal and external customers to support the operation of his department

Stakeholder Management
- Interface/Mediation and Awareness of immediate key stakeholders, and with guidance able to identify and map the needs of stakeholders

Communications
- Provides progress updates and executes activities within their team or project, to co-workers, and internal and external customers, which requires feedback from more experienced colleagues which drives learning and development

Technical Review
- Validates the technical requirements of contracted services by customers, in high-level scope, assuring that the same complies with their technical expectations

Service Orders Management
- Supports the Service Requests processing to the activation and deactivation of customers' products. Supports the Service Requests process in his/her functional scope, such as the follow-up of transferred tasks to other internal departments until closing, considering the service order status updating in the internal system.

Deployment
- Supports the execution of tasks, activities, and work packages to create the final product of the project, based on customer scope acceptance and aligned to hired products/services
- Supports the service orders processing to activation/deactivation of products/services of Equinix portfolio
- Supports the Service Requests process in his functional scope, such as the follow-up of transferred tasks to other internal departments until closing, considering the service order status updating in the internal system

Procurement Process
- Supports the acquisition process of items needed for the delivery of products/services to our customers, in collaboration with the procurement department and compliance with global acquisition processes

Documentation
- Supports/Contributes to the production of technical documentation of physical installations and managed services configuration to ensure a consistent transition to the operation and the proper support from Operational Teams

Customer Care
- Supports simple and moderate complexity deployments, monitoring customers' expectations, such as their engagement level during all project life cycle
- Supports the communication with customers on pre-defined milestones, concerning project composition, assigned analysts, and schedule of the project
- Has a basic/medium technical knowledge of designated products/processes
- Supports the escalations with close guidance from a leader/manager
- Supports the resolution of issues with close guidance from the leader/manager

**What we´ll expect from you**
- Strong Experience
- Bachelor's degree or equivalent required

**Why Equinix**

Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity, or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

.