Manager, Contact Center Solutions Engineering

1 dia atrás

Sao Paulo, Brasil Twilio Tempo inteiro

**See yourself at Twilio**

Join the team as our next Manager, Contact Center Solutions Engineering

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

We're looking for a front-line leader to help grow and craft our growing Contact Center Solutions Engineering Specialist Organization. This is a rare opportunity to lead a team of Specialist Solutions Engineers focused on Contact Center in North America, get involved with some of Twilio's most strategic opportunities, and be instrumental in securing technical wins.

Contact Center Specialist Solutions Engineers are experts in both the Twilio Flex platform and the contact center industry. The North America Contact Center Solutions Engineering Leader will innovate and build out processes to make our highly specialized team more strategic, efficient, and effective, align with product teams to ensure our team members become and remain experts in their solution speciality area, and partner with regional Solutions Engineering leaders and Sales leaders and the Specialist Sales Organization to consistently exceed sales targets. Based on level of experience, we will hire up to a Senior Manager.

**Responsibilities**

In this role, you'll:

- Mentor, enable and empower a team of experienced Contact Center Solution Engineers to deliver against assigned goals
- Partner with Talent Acquisition to attract, hire and retain top talent to support our rapid growth
- Lead individual and team performance, ensuring that we are taking the vital actions to maintain high levels of performance
- Strengthen the team by setting shared goals, information sharing, and establishing mentoring relationships
- Ramp-up newer members of the team on rules of engagement, building a relationship with their sales colleagues, technical training, and empowering them to become self-sufficient
- Engage with customer decision makers to help build relationships that lead to revenue opportunities.

**Qualifications**

**Required**:

- Strong team leadership ability is required as a direct manager of teams in a customer-facing pre-sales technical role (at least 4 years)
- 5+ years in a customer-facing technical role.
- Advanced english and advanced spanish are a must to have.
- Experience mentoring and coaching Solution Engineers.
- Experience with strategic planning and setting strategies for Technical Sales teams and advising non-Technical Sales teams.
- Experience building programs that have impact and reach across teams.
- Hands-on approach to problem solving and driving the business. Always ready to work opportunities directly alongside your team when needed.
- A result driven individual who thrives in a dynamic environment with excellence in cross-functional work and influence.

**Desired**:

- Experience communicating with executive decision makers
- Experience with Twilio Flex

**Location**

This role will be remote, and optimally based on Brazil.

Approximately 20% travel is anticipated.

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

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