Client Services Representative

3 meses atrás

Sao Paulo, Brasil Delinian Tempo inteiro

Job Advert:
**About Fastmarkets**

Fastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working while encouraging effective collaboration and accountability.

Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.

We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.

Most importantly, we are fuelled by our teams that, across the globe, making the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future - together. If you would like to help build the future, we hope you will join us on our journey.

Fastmarkets was founded in 1913 (as Metal Bulletin) and is a privately held UK-registered company. It is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies

**About the Role**

To contribute to this team, we are seeking a proactive Client Services Rep., someone that recognizes the importance of providing first-class support to clients while ensuring internal SLAs are maintained. Client Services will work closely with the Customer Success Team and Sales Operations Team to refine pre and post-contract processes including but not limited to invoicing, cash collection, cash allocation fulfillment and access. They will work closely with the Client Services Manager to assist in projects that will improve our processes and systems including testing and QA activities as needed.

**_
Principle Accountabilities_**
- Providing the highest service level and working to exceed our client’s expectations
- Following client issues through to resolution by listening, understanding and determining the right path for resolution including engaging internal teams across the organization
- Maintaining data quality and accuracy in a variety of systems including Fastmarkets CRM, Finance and Fulfilment systems
- Creation and upkeep of client account, order, user, details across all systems involved in the Order to Cash process including CRM, Finance and fulfilment systems
- Granting and removing contractually agreed upon access as needed or as informed by instances of non-payment, non-renewal or user, order and account changes
- Completing timely allocation of payments as part of the order to cash process
- Resolving any product, order user and account discrepancies
- Serve as primary point of contact for internal customers, including Sales, Sales Operations, Finance and other teams executing as needed to additionally support client needs
- Troubleshooting customer issues and advocating on their behalf by engaging IT, CRM and other internal teams to resolve issues; includes testing and QA activities in designated environments
- Manage support of processes that facilitate clients ability to engage us for business including “vendor requests”
- Assisting or driving ad hoc projects to update and/or improve existing systems or processes

**About You**

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality.

**Your Experience**

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
- Previous B2B Customer or Client Service Support
- Strong English reading and writing
- Strong Salesforce skills
- Strong attention to detail
- Strong initiative and works well independently
- Very strong analytical and problem-solving skills
- Ability to t

  • Client Services Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil Delinian Tempo inteiro

    About DelinianDelinian is a leading provider of commodity pricing and information services, with a strong reputation for delivering high-quality data and market intelligence to our clients.We are a dynamic and innovative company, with a team of experts who are passionate about making a difference in the markets we serve. Our mission is to create transparent...

  • Customer Service Representative

    3 meses atrás

    Sao Paulo, Brasil Bitmart Tempo inteiro

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Client Services Representative

    3 meses atrás

    Sao Paulo, Brasil Walker Lovell Tempo inteiro

    This is an excellent opportunity for someone who is committed to providing first-class customer service and supporting clients across a range of products and services. **Responsibilities**: - Provide exceptional service to all clients. - Communicate with clients through various channels. - Resolve any client issues that arise. - Maintain data quality...

  • SDR – Sales Development Representative

    3 semanas atrás

    Sao Paulo, Brasil SM Services Tempo inteiro

    SDR – Sales Development Representative   Estamos contratando, para um de nossos clientes que é uma empresa de eventos, profissionais de desenvolvimento de vendas com as seguintes características:  Descrição do cargo:  O profissional será responsável pela prospecção e qualificação de clientes potenciais, através de contato telefônicos,...

  • Client Representative

    5 meses atrás

    Sao Paulo, Brasil Marsh Tempo inteiro

    Assists with the account work for a large team of Sales Professionals by supporting transactions for complex or high-yield accounts. Communicates frequently with agents, brokers, account representatives and internal stakeholders and independently drafts and sends correspondences for circulation. Maintains the account management system and software, ensures...

  • Customer Service Representative

    1 dia atrás

    São Paulo, São Paulo, Brasil JK ESTÉTICA AVANÇADA Tempo inteiro

    We are seeking candidates to join our team of customer service representatives who will provide personalized and humanized support to our clients.Expectations:Be communicative and proactiveEnjoy working with the publicDescription:Our customer service representatives will provide humanized support to clients through various channels, including chat, email,...

  • Client Services Representative

    Há 5 dias

    São Paulo, São Paulo, Brasil Fastmarkets Tempo inteiro

    **About Us**Fastmarkets is a leading provider of commodity pricing and information services. We are a dynamic and innovative company that is committed to delivering high-quality solutions to our clients.**Job Summary**We are seeking a highly motivated and experienced Client Services Representative to join our team. The successful candidate will be...

  • Customer Service Representative

    3 meses atrás

    Sao Paulo, Brasil Binance Tempo inteiro

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Customer Service Representative

    3 meses atrás

    Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...

  • Business Development Representative

    3 meses atrás

    Sao Paulo, Brasil Timbre RH & FliedMarketing Tempo inteiro

    Prospecção de clientes **Cargo**:Business Development Representative **Tipo de Contrato**:CLT (Efetivo) **Área profissional**:Recursos Humanos **Número de vagas**:1 **Benefícios**:VT, VR, AM, AO, VA, comissionamento **Requisitos**: Experiências e qualificações: Experiência em Prospecção de clientes **Sobre a empresa**: Confidencial

  • Customer Service Representative

    Há 10 horas

    São Paulo, São Paulo, Brasil Smallworld Fs Tempo inteiro

    About SmallWorld FSAt SmallWorld FS, we believe that everyone deserves to be able to support their loved ones, no matter where they are in the world. As a global company with a presence in several countries, we understand the importance of providing excellent customer service to our clients.Job SummaryWe are seeking a highly skilled and customer-focused...

  • Cloud Sales Representative

    Há 4 dias

    São Paulo, São Paulo, Brasil Amazon Aws Services Brazil Ltd Tempo inteiro

    About the RoleAmazon Web Services (AWS) is seeking a highly skilled Cloud Sales Representative to join our team in Brazil. As a Cloud Sales Representative, you will play a critical role in driving revenue growth and market penetration across assigned accounts.Key ResponsibilitiesDrive revenue and market share in assigned accounts.Meet or exceed quarterly...

  • Sales Representative

    2 semanas atrás

    Sao Paulo, Brasil Genter Serviços Tempo inteiro

    Área e especialização profissional: Comercial, Vendas - Representação ComercialNível hierárquico: ConsultorLugar de trabalho: São Paulo, SPRegime de contratação de tipo Prestador de Serviços (PJ)Jornada Período IntegralDescrição: Estamos em busca de um profissional motivado e dedicado para se juntar à nossa equipe como Sales Development...

  • Sales Representative for Brasil

    3 meses atrás

    Sao Paulo, Brasil BEAUTYSTREAMS Tempo inteiro

    BEAUTYSTREAMS is a B2B market insights and trend platform specialized in the cosmetics sector, helping product development and marketing teams stay ahead with category forecasts, color predictions, product innovation, and consumer analyses. The company provides services like corporate workshops, bespoke consulting, and a comprehensive website to beauty...

  • Customer Service Representative

    Há 4 dias

    São Paulo, São Paulo, Brasil Marriott International, Inc.(Old) Tempo inteiro

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International, Inc. (Old). As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Communication:...

  • Services Renewal Representative

    5 meses atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    The Renewal Representative will be responsible for owning and executing service contract renewals in an assigned multinational territory for medium and large accounts. **Responsibilities**: - Own, drive, and manage the renewals process - Ensure timely renewals for medium and large customers in the assigned territory - Accurately maintain and update a...

  • SDR – Sales Development Representative

    3 semanas atrás

    São Paulo, Brasil SM Services Tempo inteiro

    SDR – Sales Development Representative   Estamos contratando, para um de nossos clientes que é uma empresa de eventos, profissionais de desenvolvimento de vendas com as seguintes características:  Descrição do cargo:  O profissional será responsável pela prospecção e qualificação de clientes potenciais, através de contato telefônicos,...

  • Bdr Business Development Representative

    3 meses atrás

    Sao Paulo, Brasil V4 COMPANY | CIPULLA & ASSOCIADOS Tempo inteiro

    Estamos crescendo e buscando pessoas que possam integrar nossa **equipe Comercial / Vendas da V4 Company** | SANTO ANDRÉ - SP. Então, esta vaga é para você que quer fazer parte de nossa equipe como**:BUSINESS DEVELOPMENT REPRESENTATIVE (BDR) / PRÉ-VENDAS.** O **BUSINESS DEVELOPMENT REPRESENTATIVE (BDR)** é o profissional responsável por elaborar...

  • Sales Representative Junior

    3 meses atrás

    Sao Paulo, Brasil CROO Tempo inteiro

    If you are passionate about telecommunications, have great sales skills and want to join a dynamic company with excellent working conditions, CROO is the place for you! At CROO, we're more than just a telecommunications company; we're innovators on a mission to deliver cutting-edge communication solutions and unparalleled services to businesses across 15...

  • SDR - Sales Development Representative

    3 semanas atrás

    São Paulo, SP, Brasil SM Services Tempo inteiro

    SDR – Sales Development Representative     Estamos contratando, para um de nossos clientes que é uma empresa de eventos, profissionais de desenvolvimento de vendas com as seguintes características:   Descrição do cargo:    O profissional será responsável pela prospecção e qualificação de clientes potenciais, através de contato...