Customer Success Representative

Há 6 dias


Rio de Janeiro, Brasil Fielo Tempo inteiro

**This is Fielo**

Fielo is a fast-growing international company that is bringing innovation and scale to loyalty programs through an innovative product portfolio.

Our cloud-based, Salesforce-native loyalty software solution allows large and mid-sized organizations to build and run highly-scalable loyalty and incentive programs for consumers (B2C), partners (B2B) and employees (B2E) audiences.

The Fielo loyalty automation platform is a Salesforce AppExchange strategic partner and already powers loyalty programs for many global enterprises - and is on track to add much more this year.

We are growing and we are looking for a Customer Success Representative to join our team.

**Customer Success Representative**

The Customer Success Representative role is the bridge between Fielo and the customer. You will keep in contact with customers to support them in their journey with Fielo. You will make sure that your customers’ program is succeeding and that your customers are reaching their Program Goals and Incentive KPIs. **In summary your role is to add value to Fielo’s customers.**

**What you will do**
- Maintain a close relationship with the customer
- Be the point of contact with the customers
- Be the bridge between Fielo and customer
- Retain customers and reduce churn
- Keep the customers’ information up-to-date on the database
- If the customer asks for something, make sure that you know who is the best person in Fielo to help them
- Access Salesforce Customer Org’s to prepare reports and dashboards
- Analyze data to build customer’s metrics
- Keep the metrics running smoothly
- Understand the customers’ needs and translate them into actions
- Prepare and lead QBR (Quarterly Business Review) presentations
- Keep the customers informed and aware of what our levels of service are

**How you will do it**
- Always looking for marketing material that could be beneficial to the customer’s program
- NPS/CSAT surveys and especially the follow up
- Prepare and Analyze the customers’ data
- Give training sessions on Fielo to the customers
- Give suggestions on improvements to their program
- Have a good relationship with PS and Product teams so you can connect with them anything that is related to your customers
- Have a good relationship with the Sales Account Executives
- Have a good relationship with the Loyalty and Incentives Subject Matter Expert

**What you need**
- Fluent English is mandatory
- Spanish is a plus
- 2 to 3 years experience in **Loyalty or CRM strategy**:

- Customer Success experience is a plus
- Have an analytic mindset and be able to draw conclusions from numbers
- Proficiency in Excel/Google Sheets and PowerPoint/Google Slides
- Knowledge of CRM Software (Salesforce) is a plus
- Be proactive, that is the main point of customer success
- Familiarity to work with clients of all sizes, industries and cultures.
- Tech Savvy
- Customer Success Obsessed
- Friendly personality
- A people’s person, like to talk, and relate with people

**Ready to meet us?**

We can’t wait to meet you



  • Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Carta, a leading provider of fund management software, is seeking a Customer Success Representative to join their Founder Success team in Rio de Janeiro, Brazil. This role offers a competitive salary range of R$ 80,000 - 120,000 per year.About the RoleIn this position, you will be responsible for proactively engaging with Carta customers to ensure they are...

  • Customer Success

    8 meses atrás


    Rio de Janeiro, Brasil trampos Tempo inteiro

    Se você está por aqui, já conhece a trampos. Todos os dias trabalhamos para proporcionar o encontro de 1 milhão de profissionais a mais de 14.000 empresas parceiras. Prezamos por um ambiente colaborativo e acolhedor, com pessoas que amem construir uma ótima experiência para todos os envolvidos. E para nos ajudar com esta missão, estamos contratando...


  • Rio de Janeiro, Brasil Transfero Group Tempo inteiro

    O Grupo Transfero é uma empresa internacional com sede em Zug, Suíça, no coração do Crypto Valley. Nosso propósito _é facilitar e promover o acesso e a adoção de ativos digitais, viabilizando uma transição segura para um sistema financeiro global mais descentralizado e fundamentado na liberdade e autonomia._ Oferecemos soluções privadas...

  • Customer Success Manager

    2 semanas atrás


    Rio de Janeiro, Brasil Seequent Tempo inteiro

    **The Company** A better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software. Because when everyone can see the full picture, they can make better decisions that benefit people and the planet. Every day, our customers in over 100...

  • Customer Success

    2 meses atrás


    Rio de Janeiro, Brasil BETA ONLINE Tempo inteiro

    **RESPONSABILIDADES E ATRIBUIÇÕES**: **Sua missão será**: - Acompanhar e monitorar os novos clientes durante sua jornada, garantindo alinhamento de expectativas e o sucesso na utilização da plataforma. - Representar a Hotwebinar na construção de uma relação duradoura e de confiança com os clientes. - Auxiliar os clientes na configuração e...


  • Rio de Janeiro, Brasil Nology Tempo inteiro

    **DESCRIÇÃO DA VAGA**: A Nology é uma empresa inovadora, especializada em soluções de big data, geomarketing e SaaS, que utiliza inteligência de dados para apoiar empresas na tomada de decisões estratégicas. Nosso time de Customer Success é fundamental para garantir que nossos clientes alcancem seus objetivos e maximizem o valor de nossas...


  • Rio de Janeiro, Brasil Ola Vamos Technology Tempo inteiro

    _**Position: Customer Service Representative**_ **Duties**: - Interact with customers’ concerns, issues, and questions in live chats. - Solve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Work Terms**: - 12-hour shift per day - 2 days off per...


  • Rio de Janeiro, Brasil RmaisH Tempo inteiro

    Se você é um profissional motivado, orientado para resultados e está em busca de uma oportunidade para desempenhar um papel crucial no crescimento de um dos nossos clientes, líderes em Automação e Inteligência Artificial, temos uma vaga para você como Customer Success -Pleno Neste cargo, seu principal objetivo será estruturar e executar os...

  • Customer Success Manager

    2 semanas atrás


    Rio de Janeiro, Brasil LatamCent Tempo inteiro

    Sourcefuse is looking for a Business Process Analyst or Customer Success Manager who thrives on solving complex challenges and driving real-world results for our enterprise clients. In this role, you'll partner with customers to map their processes, ensure seamless adoption of our technology, and lead change management initiatives that unlock...

  • Head of Customer Success

    7 meses atrás


    Rio de Janeiro, Brasil Winnin Tempo inteiro

    **ABOUT US**: Winnin is an innovative and rapidly growing tech company at the forefront of providing cutting-edge AI software solutions to elevate creative processes for big brands globally. Our mission is to inspire relevant creativity by mapping cultural insights through video consumption data. Winnin enhances efficiency and effectiveness in our client's...


  • Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You'll Join**: Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...


  • Rio de Janeiro, Brasil Freshworks Tempo inteiro

    **Company Description** Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...


  • Rio de Janeiro, Brasil Menlo Ventures Tempo inteiro

    The Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.Trusted by more than 40,000 companies,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Modsquad Tempo inteiro

    Customer Support Role OverviewWe are seeking a highly skilled and enthusiastic customer support representative to join our team. As a music lover, you will have the opportunity to work with a top music streaming service and provide exceptional support to their customers.

  • Customer Success Manager

    7 meses atrás


    Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success

    3 semanas atrás


    Região Geográfica Intermediária de Sorocaba, Brasil buscojobs Brasil Tempo inteiro

    Introduza o cargo ou competência para procurar empregos relevantes Introduza a sua cidade ou código postal para mostrar empregos na sua localização Supervisor de Customer Success (CS) - Vaga Híbrida (Recife)Localização: Recife, Pernambuco Empresa: Kurier Tecnologia Em Informação S/A Data: 30/11/2024 Sobre a Oportunidade: Como Supervisor(a) de...


  • Rio de Janeiro, Brasil PERSONA CONSULTORIA E APOIO LTDA Tempo inteiro

    **Tipo de Contrato**: Pessoa Jurídica (PJ), por tempo indeterminado; **Local de Trabalho**: Híbrido, com atuação remota e disponibilidade para reuniões presenciais pontuais na Barra da Tijuca, Rio de Janeiro (RJ). **Descrição da Vaga**: Empresa de tecnologia busca um(a) **Assistente de Customer Success** que será responsável por apoiar o time de CS...


  • Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Tipo de Contrato : Pessoa Jurídica (PJ), por tempo indeterminado;Local de Trabalho : Híbrido, com atuação remota e disponibilidade para reuniões presenciais pontuais na Barra da Tijuca, Rio de Janeiro (RJ).Descrição da Vaga :Empresa de tecnologia busca um(a) Assistente de Customer Success que será responsável por apoiar o time de CS no...


  • Rio de Janeiro, Brasil EMPREGARE.com Tempo inteiro

    **Descrição**: Estamos em busca de um Analista de Customer Success apaixonado por oferecer uma experiência excepcional ao cliente e garantir o sucesso de suas jornadas conosco. Essa pessoa será peça-chave para fortalecer nosso relacionamento com os clientes, trabalhando ativamente em onboarding, ongoing, retenção, e expansão de contas. **Como...


  • Rio de Janeiro, Brasil Menlo Ventures Tempo inteiro

    The Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.Trusted by more than 40,000 companies, Carta...