Principal Partner Technical Consulting

Há 5 dias


Sao Paulo, Brasil Microsoft Tempo inteiro

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a support business unit with a portfolio of different proactive and reactive support and service teams. Our services support a breadth of scenarios that include helping customers buy online at the Microsoft Store, helping Small and Medium Business (SMB) customers advertise to millions of consumers on Bing, helping support partners grow their businesses, and helping acquire and retain SMB customers.

Overview

We are looking for an experienced technical leader to provide leadership to a global team of Partner Technical Consultants (PTCs), create clarity, generate energy and drive them towards success. PTCs provide deep technical engagements to Microsoft Partners including Technical Briefings, Proof of Concepts, Architectural Design and Deployment Guidance sessions with the goal of defining and bringing innovative solutions to market and driving adoption.

As a Principal PTC (Partner Technical Consultants) you are expected to work closely with the global solution area leads and delivery excellence team to enhance the value delivered through technical consulting by providing technical resources, mentorship & collaboration. You will also be driving delivery readiness and quality by leading the development of Subject Matter Experts across the delivery organization to impact the technical capabilities globally.

While role is primarily technical across Microsoft products and added industry focus, you will have a major focus in one of the Solution Areas (Modern Work/Security, Azure Infrastructure, Business Applications or Data & App Innovation). This role is flexible in that you can work [e.g., up to 50%, up to 100%, etc.] from home.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Partner Experience

Investigate & analyze multiple data sources to identify and drive initiatives that maximize partner satisfaction.

Create and drive action plans to advocate for issues that can have potential to be sales and deployment blockers.

Manage partner case escalations as appropriate. Respond to escalated cases in a timely manner, ensuring appropriate resources are assigned; engage directly with partners, escalation teams, field personnel, and ensure robust status communication.

Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in partner engagements at a global level to drive high quality technical experience across teams.

Technical Leadership

Develop and maintain industry knowledge to drive internal readiness for PTCs

Develop and maintain highly effective Technical Readiness Plans for PTCS

Maintain your technical acumen by proactively and continuously learning new technology in the solution areas

Mentor and develop technical talent across solution areas and be the ‘go-to person’

Consultations

Drive PTC transformation by developing a strong Technical Development Plan and promoting consultative mindset among the technical teams.

Build and establish SME (Subject Matter Expert) capabilities in one solution area and help build out knowledge and skills across the broader team

Drive efficiencies by developing technical artifacts, best practices (Lead development of best practices, lessons learned and IP projects)

Collaboration

Collaborate with internal stakeholders within CSS (Customer Service & Support) Partner Enablement Organization to identify appropriate solutions for partners which may include opportunities and/or requirements of regional subsidiaries and across solution areas.

Bring in ideas, insights, and strategic technical input by engaging with broader technical teams, internal communities, and the larger virtual team across Microsoft.

**Qualificat



  • São Paulo, Brasil London Stock Exchange Group Tempo inteiro

    Associate, Technical Consulting Role summaryThe Technical Consulting Specialist mission is to perform professional delivery as well as deliver value from our thoughtfully packaged services and products to better take on our customers' business challenges.Technical Consultant has a key contribution in delivering the value of the whole firm to our customers by...


  • Sao Paulo, Brasil IBM Tempo inteiro

    **Introduction** Pre-sales technical expert in IBM Security Software Solutions who will work with our Ecosystem Partners to identify opportunities and progress technical sales, resulting in customer success and business growth for IBM Technology's Security Software business unit in your territory. In addition, identify opportunities to expand Ecosystem...


  • Sao Paulo, Brasil Luminate Tempo inteiro

    **ROLE** The Partner Support team seeks a motivated, talented, and dedicated team player who is passionate about capacity strengthening and behind-the-scenes support to enhance our global initiatives and serve regional priorities. The Principal, Partner Support will work on and across several teams to support our grantee and operational partners in their...


  • Sao Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. - 7 years of experience in technical project management, stakeholder management, professional services, solution engineering or technical consulting, and 1 year of experience in technical leadership. - 2 years of...


  • Sao Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. - 7 years of experience in technical project management, stakeholder management, professional services, solution engineering or technical consulting, and 1 year of experience in technical leadership. - 2 years of...


  • Sao Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - Experience supporting customers in cloud operations, technical support, escalation management or IT consulting. - Ability to...


  • São Paulo, Brasil London Stock Exchange Group Tempo inteiro

    Associate, Technical Consulting Role summary The Technical Consulting Specialist mission is to perform professional delivery as well as deliver value from our thoughtfully packaged services and products to better take on our customers' business challenges. Technical Consultant has a key contribution in delivering the value of the whole firm to our...


  • Sao Paulo, Brasil IBM Tempo inteiro

    Introduction A Technology Sales Engineer role (what we internally call a, 'Brand Technical Specialist') within IBM storage means co-creating with clients and colleagues in one of the most trusted, respected and awarded teams in it's space. When clients want cyber resiliency they think of IBM Storage. A career with us gives you exceptional sales exposure to...


  • Sao Paulo, Brasil Amazon Tempo inteiro

    Principal HR Business Partner, AmSec PXT The Amazon Security PXT team is looking for a Principal HR Business Partner to join our team, partner with senior leaders to create and drive people and business initiatives, and cultivate identity and culture within the organization. You'll use your business acumen and influencing skills to imagine, drive, and...


  • Sao Paulo, Brasil Oracle Tempo inteiro

    Consulting Project Technical Manager-230000NF **Applicants are required to read, write, and speak the following languages***: English, Spanish **Detailed Description and Job Requirements** As a recognized authority and leading contributor, this project management professional, provides consistent innovative and high quality solution leadership....


  • Sao Paulo, Brasil IBM Tempo inteiro

    **Introduction** **Your Role and Responsibilities** The technical pre-sales specialist should have a thorough knowledge of the AI Apps solutions. Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful. Excellent customer relations; verbal and written communications skills....


  • Sao Paulo, Brasil Salesforce Tempo inteiro

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...


  • Sao Paulo, Brasil Amaris Consulting Tempo inteiro

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...


  • Sao Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. - 15 years of experience in customer-facing roles, interfacing with executive stakeholders, driving IT technical implementations, transformation programs, or other initiatives. - 5 years of experience mentoring and...


  • Sao Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. - 5 years of experience in technical project management, stakeholder management, professional services, solution engineering or technical consulting, and 1 year of experience in technical leadership. - 1 year of experience...


  • Sao Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    10+ years in partner sales, alliance development, and program management experience in the software/technology industry - Strong verbal and written communications skills - Experience working with Global and regional system integrators - Experience recruiting and enabling partners on cloud technologies - Accountable for delivering defined goals through...

  • Business Partner de Ti

    Há 19 horas


    Sao Paulo, Brasil Exed Consulting Tempo inteiro

    **Business Partner de TI com foco no módulo SAP MM** - Business Partner com atuação no time de AMS, nos processos do SAP MM. **Responsabilidades e atribuições** - Business Partner de TI (BP) no time de AMS, atuando próximo às diversas áreas de negócio para entendimento do chamado, construção de business cases, gestão de processo e...


  • Sao Paulo, Brasil Amaris Consulting Tempo inteiro

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...


  • Sao Paulo, Brasil Amaris Consulting Tempo inteiro

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...


  • Sao Paulo, Brasil Oracle Tempo inteiro

    Principal Consultant-220007PS **Applicants are required to read, write, and speak the following languages**: English **Detailed Description and Job Requirements** An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family....