Head of Customer Care
7 meses atrás
**A Empresa**
- Grupo multinacional com atuação nos segmentos de logística multimodal e soluções de integração, armazenagém e distribuição, na região de Grande São Paulo - SP.
**Descrição da vaga**
- Reportando-se diretamente a(o) CEO;
- Supervisionar, treinar e desenvolver uma equipe de atendimento ao cliente, garantindo que eles estejam bem equipados para fornecer suporte excepcional aos clientes;
- Desenvolver e implementar estratégias eficazes de atendimento ao cliente alinhadas aos objetivos organizacionais, garantindo a entrega consistente de serviços de alta qualidade;
- Garantir que todos os pontos de contato com o cliente sejam conduzidos de maneira profissional e cortês, buscando resolver consultas e problemas de forma eficiente e satisfatória;
- Lidar com reclamações e problemas dos clientes de forma oportuna, investigando as causas subjacentes e implementando medidas corretivas para evitar recorrências;
- Cultivar relacionamentos positivos e duradouros com os clientes, atuando como ponto focal para suas necessidades e preocupações;
- Monitorar e analisar métricas de desempenho de atendimento ao cliente, identificando áreas de melhoria e implementando ações corretivas conforme necessário;
- Trabalhar em estreita colaboração com outras equipes internas, como operações, vendas e tecnologia, para garantir uma abordagem integrada e coordenada para o atendimento ao cliente;
- Desenvolver e manter políticas e procedimentos de atendimento ao cliente que estejam alinhados com as melhores práticas do setor e os padrões de qualidade da empresa;
- Modelo de trabalho presencial.
**Perfil desejado**
- Formação superior completa;
- Passagem relevante no setor de logística integrada, freight forwarding, comércio exterior e/ou e-commerce nas cadeiras de liderança em Customer Service e/ou Customer Care;
- Inglês avançado.
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