Desktop Support Analyst

4 semanas atrás


São Paulo SP, Brasil Cognizant Tempo inteiro

**Job Summary**

**Responsibilities**
- Provide technical support for desktop systems ensuring smooth operation and mínimal downtime.
- Troubleshoot and resolve hardware and software issues in a timely manner.
- Oversee the installation configuration and maintenance of desktop systems.
- Collaborate with team members to identify and implement improvements to desktop support processes.
- Ensure compliance with company policies and industry standards in all technical support activities.
- Maintain accurate records of support requests and resolutions using the companys ticketing system.
- Assist in the development and implementation of desktop support documentation and training materials.
- Monitor system performance and take proactive measures to prevent issues.
- Coordinate with other IT teams to resolve complex technical problems.
- Provide remote support to users as needed ensuring effective communication and resolution of issues.
- Participate in regular team meetings to discuss ongoing projects and support activities.
- Stay updated on the latest industry trends and technologies related to desktop support.
- Contribute to the companys overall mission by ensuring reliable and efficient desktop systems.

**Qualifications**
- Possess a strong technical background in desktop support with 2 to 4 years of experience.
- Demonstrate proficiency in troubleshooting hardware and software issues.
- Exhibit excellent communication skills for effective remote support.
- Show ability to work independently and as part of a team.
- Have experience with installation configuration and maintenance of desktop systems.
- Display knowledge of industry standards and best practices in desktop support.
- Be familiar with using ticketing systems for tracking support requests.
- Show commitment to continuous learning and staying updated on industry trends.
- Possess strong organizational skills for maintaining accurate records and documentation.
- Demonstrate ability to develop and implement support documentation and training materials.
- Exhibit proactive problem-solving skills to prevent system issues.
- Have experience coordinating with other IT teams to resolve complex problems.
- Show dedication to contributing to the companys mission through reliable desktop support.

**Certifications Required**
- CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate


  • Desktop Support Analyst

    3 semanas atrás


    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **Job Summary** **Responsibilities** - Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently. - Oversee the installation configuration and maintenance of desktop hardware and software. - Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site. - Collaborate with other...

  • Desktop Support Analyst

    3 semanas atrás


    São Paulo, Brasil Cognizant Tempo inteiro

    **Desktop Support Analyst - SJC/SP** **Who We Are** **What You’ll Do** As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Provide physical access to suppliers on demand to site/communication rooms -...

  • IT Support Analyst

    3 semanas atrás


    Sao Paulo, Brasil KORE Tempo inteiro

    **Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst. The IT Support Analyst is responsible for providing end user support for hardware,...

  • Support Analyst

    2 semanas atrás


    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...

  • Desktop Support Specialist

    4 semanas atrás


    Sao Paulo, Brasil ACI Worldwide Tempo inteiro

    **Join Us as We Make Possibilities Happen** If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As an **Desktop Support Specialist **in...

  • Technical Support Analyst

    2 semanas atrás


    São Paulo, Brasil Clarivate Analytics Tempo inteiro

    Technical Support Analyst page is loadedTechnical Support AnalystApply remote type Hybrid locations Brazil - Sao Paolo time type Full time posted on Posted 2 Days Ago job requisition id JREQ130562We are looking for an entry level Technical Support Analyst to join our global Customer Care team. This is an amazing opportunity to learn more about our products...

  • IT Support Analyst

    2 semanas atrás


    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **IT Support Analyst** **Who We Are** **What You’ll Do** As an IT Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Talking via audio/video-conferences with users and suppliers in the local language to understand the...

  • Desktop Support Technician

    4 semanas atrás


    São Paulo, SP, Brasil NTT DATA Tempo inteiro

    **Req ID**: 294802 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR). Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente. Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras e...

  • Technical Analyst 1-Support

    4 semanas atrás


    São Paulo, Brasil Ll Oefentherapie Tempo inteiro

    Oracle is looking for Technical Support Analysts who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use gained knowledge to make decisions. Technical Support Analysts will become product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite SuiteCloud products. Our Technical Support...

  • Technical Analyst 1-Support

    4 semanas atrás


    São Paulo, Brasil Oracle Tempo inteiro

    Oracle is looking for Technical Support Analysts who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use gained knowledge to make decisions. Technical Support Analysts will become product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite SuiteCloud products. Our Technical Support...

  • Application Support Analyst

    56 minutos atrás


    São Paulo, Brasil Cognizant Tempo inteiro

    Who We AreCognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: www.Cognizant.Com.Application Support AnalystWhat you’ll doAs an Application Support Analyst,...


  • Sao Paulo, Brasil Milestone Technologies, Inc. Tempo inteiro

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Salesforce Support Analyst

    4 semanas atrás


    Sao Paulo, Brasil The Getch Tempo inteiro

    **Role: Salesforce Support Analyst** **Location: Sao Paulo Brazil** **Duration: Fulltime Permanent** **Salary: 15000 to 18000 BRL/MONTH** **Languages: English Mandatory** **Openings: 10+** **Roles & Responsibility** **Salesforce incident support and improvements,** **Portuguese and English Language S** **upport required and ONCALL support 2 weeks per...

  • Support Analyst

    4 semanas atrás


    São Paulo, SP, Brasil Mitel Tempo inteiro

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Acting as a technical support analyst for MS Teams Room and...


  • Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...


  • Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...


  • Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Product Support Analyst

    2 semanas atrás


    São Paulo, SP, Brasil Infor Tempo inteiro

    General information- Country - Brazil - City - Sao Paulo - Job ID - 42176 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & Requirements- A Day In The Life Typically Includes: - Keep customers informed of how and when problems are resolved with focus on retention and...


  • São Paulo, São Paulo, Brasil Nexient LLC Tempo inteiro

    About the Role:\We are seeking a skilled Desktop Support Specialist to join our team in Corregidora - Santa Barbara - El Pueblito, Querétaro (MX-QUE), Mexico (MX).\The successful candidate will be responsible for the on-site integration of company and multi-vendor systems solutions, including hardware, software, and networking products as well as operating...

  • Desktop Support Technician

    3 semanas atrás


    Sao Paulo, Brasil New Era Technologies Tempo inteiro

    Be more than just an employee. Join New Era's growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world." Work alongside_**_ _**_the finest team of highly...