Desktop Support Analyst
Há 5 dias
**Job Summary**
**Responsibilities**
- Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently.
- Oversee the installation configuration and maintenance of desktop hardware and software.
- Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site.
- Collaborate with other IT team members to ensure seamless integration of desktop systems with network and server infrastructure.
- Maintain accurate records of all support requests and resolutions in the ticketing system.
- Implement and enforce IT policies and procedures to ensure compliance and security.
- Conduct regular system audits to identify and address potential vulnerabilities.
- Assist in the development and deployment of new desktop solutions and technologies.
- Provide training and support to end-users to enhance their technical proficiency.
- Monitor system performance and make recommendations for improvements.
- Ensure all desktop systems are up-to-date with the latest patches and updates.
- Participate in IT projects and initiatives to improve overall system performance and reliability.
- Stay current with emerging technologies and industry trends to provide innovative solutions.
**Qualifications**
- Possess a bachelors degree in Computer Science Information Technology or a related field.
- Have 2 to 4 years of experience in desktop support or a similar role.
- Demonstrate strong technical skills in troubleshooting and resolving desktop issues.
- Exhibit excellent communication and interpersonal skills.
- Show proficiency in using remote desktop support tools.
- Have experience with Windows and Mac operating systems.
- Display a solid understanding of network and server infrastructure.
- Be detail-oriented with strong organizational skills.
- Show the ability to work independently and as part of a team.
- Demonstrate a proactive approach to problem-solving.
- Have a commitment to continuous learning and professional development.
- Be able to manage multiple tasks and priorities effectively.
- Exhibit a customer-focused attitude and a dedication to providing high-quality support.
**Certifications Required**
- CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate
-
Desktop Support Analyst
Há 1 mês
São Paulo, SP, Brasil Cognizant Tempo inteiro**Job Summary** **Responsibilities** - Provide technical support for desktop systems ensuring smooth operation and mínimal downtime. - Troubleshoot and resolve hardware and software issues in a timely manner. - Oversee the installation configuration and maintenance of desktop systems. - Collaborate with team members to identify and implement improvements...
-
Desktop Support Analyst
Há 4 dias
São Paulo, Brasil Cognizant Tempo inteiro**Desktop Support Analyst - SJC/SP** **Who We Are** **What You’ll Do** As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Provide physical access to suppliers on demand to site/communication rooms -...
-
Desktop Support Analyst
4 semanas atrás
Sao Paulo, SP - Rua Jaceru, Brasil Cognizant Tempo inteiroDesktop Support Analyst - SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving...
-
Desktop Support Analyst
4 semanas atrás
Sao Paulo, SP - Rua Jaceru, Brasil Cognizant Tempo inteiroDesktop Support Analyst - SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life....
-
Desktop Support Analyst
4 semanas atrás
Sao Paulo, SP - Rua Jaceru, Sao Paulo, Brazil Cognizant Tempo inteiroDesktop Support Analyst - SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life....
-
Desktop Support Professional
Há 3 dias
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroJob SummaryResponsibilitiesProvide technical support for desktop systems to ensure smooth operation and minimal downtime.Troubleshoot and resolve hardware and software issues in a timely manner.Oversee the installation, configuration, and maintenance of desktop systems.Collaborate with team members to identify and implement improvements to desktop support...
-
Desktop Support Analyst
Há 1 mês
SaoJsedosCampos, Sao Paulo, Brazil Cognizant Tempo inteiroDesktop Support Analyst - SJC/SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday...
-
Support Analyst
3 meses atrás
São Paulo, SP, Brasil Cognizant Tempo inteiro**Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...
-
IT Support Analyst
3 meses atrás
São Paulo, SP, Brasil Cognizant Tempo inteiro**IT Support Analyst** **Who We Are** **What You’ll Do** As an IT Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Talking via audio/video-conferences with users and suppliers in the local language to understand the...
-
Desktop Support Technician
3 meses atrás
São Paulo, SP, Brasil NTT DATA Tempo inteiro**Req ID**: 294802 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR). Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente. Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras e...
-
Desktop Support Lead
4 meses atrás
Sorocaba, SP, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
-
Desktop Support Technician L2
6 meses atrás
Sao Paulo, Brasil Milestone Technologies, Inc. Tempo inteiro**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Desktop Support Engineer
2 meses atrás
São Paulo, SP, Brasil Excis Compliance Tempo inteiroJunte-se à EXCIS, uma empresa líder em soluções inovadoras de TI, como Engenheiro de Suporte de Desktop. Nesta função, você fornecerá suporte técnico de excelência para nossa base diversa de usuários, garantindo a operação contínua dos sistemas e aplicativos de desktop. Na EXCIS, valorizamos nossos colaboradores e promovemos um ambiente...
-
Desktop Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil NTT DATA Tempo inteiroJob Title: Desktop Support Specialist - Sao PauloAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team in Sao Paulo, Brazil. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients.Key Responsibilities:To troubleshoot and resolve technical issues with...
-
Desktop Support EUC L1
4 semanas atrás
São Paulo, Brasil Iron Systems Inc. Tempo inteiroJob Description:Scope of the work is mentioned below:Onsite supportBreak Fix supportIMACD ServicesOnsite end user software support servicesDeskside software SupportRefresh & DisposalHands & Feet SupportWarehouse and Technology Support ServicesService DescriptionProvide support for customer-approved end user devices such as desktops, laptops, and...
-
Desktop Support Engineer L1 BR
Há 1 mês
São Paulo, Brasil Excis Compliance Tempo inteiroJoin EXCIS, a leader in innovative IT solutions, as a Desktop Support Engineer. In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. At EXCIS, we value our employees and foster a collaborative environment where creativity and problem-solving thrive. Key...
-
Support Analyst
2 meses atrás
São Paulo, SP, Brasil Mitel Tempo inteiroAt Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Acting as a technical support analyst for MS Teams Room and...
-
Product Support Analyst
3 meses atrás
São Paulo, SP, Brasil Infor Tempo inteiroGeneral information- Country - Brazil - City - Sao Paulo - Job ID - 42176 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & Requirements- A Day In The Life Typically Includes: - Keep customers informed of how and when problems are resolved with focus on retention and...
-
Desktop Support EUC L1
Há 1 mês
São Paulo, Brasil Iron Systems Inc. Tempo inteiroJob Description: Scope of the work is mentioned below: Onsite support Break Fix support IMACD Services Onsite end user software support services Deskside software Support Refresh & Disposal Hands & Feet Support Warehouse and Technology Support Services Service Description Provide support for customer-approved end user devices such as desktops, laptops,...
-
Desktop Support Technician
6 meses atrás
Sao Paulo, Brasil New Era Technology Tempo inteiro**Responsibilities**: - **End User Support Experience**: - Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good...