Desktop Support Professional
Há 2 dias
Job Summary
Responsibilities
- Provide technical support for desktop systems to ensure smooth operation and minimal downtime.
- Troubleshoot and resolve hardware and software issues in a timely manner.
- Oversee the installation, configuration, and maintenance of desktop systems.
- Collaborate with team members to identify and implement improvements to desktop support processes.
- Ensure compliance with company policies and industry standards in all technical support activities.
- Maintain accurate records of support requests and resolutions using the company's ticketing system.
- Assist in the development and implementation of desktop support documentation and training materials.
- Monitor system performance and take proactive measures to prevent issues.
- Coordinate with other IT teams to resolve complex technical problems.
- Provide remote support to users as needed, ensuring effective communication and resolution of issues.
Qualifications
- Possess a strong technical background in desktop support with 2 to 4 years of experience.
- Demonstrate proficiency in troubleshooting hardware and software issues.
- Exhibit excellent communication skills for effective remote support.
- Show ability to work independently and as part of a team.
- Have experience with installation, configuration, and maintenance of desktop systems.
- Display knowledge of industry standards and best practices in desktop support.
- Be familiar with using ticketing systems for tracking support requests.
- Show commitment to continuous learning and staying updated on industry trends.
- Possess strong organizational skills for maintaining accurate records and documentation.
- Demonstrate ability to develop and implement support documentation and training materials.
- Exhibit proactive problem-solving skills to prevent system issues.
- Have experience coordinating with other IT teams to resolve complex problems.
Certifications Required
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
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