Pessoa Customer Success
5 meses atrás
A **uCondo** existe porque a comunicação dos condomínios é precária e desorganizada, administradoras de condomínios possuem processos burocráticos, caros e demorados. Nosso propósito é proporcionar economia e comodidade para administradoras, síndicos e moradores, tudo isso alinhado ao nosso sonho grande: Tornar todos os condomínios inteligentes.
Com isso, seu objetivo será **encantar** nossos atuais clientes **dando continuidade ao relacionamento** que criamos e **nos ajudando a mapear melhorias** na plataforma baseado nos feedbacks de condomakers e dos próprios clientes.
Sua missão será **influir em nossos leads o que é ser condolover**, mostrando-lhes o quanto condôminos e prestadores de serviços se encantam, se fidelizam e se apaixonam pela vida condominial quando tem a uCondo.
**Resumindo, sua missão no dia a dia é**:
- Ser a voz do cliente e fornecer feedbacks as equipes internas sobre como
podemos atendê-los melhor;
- Acompanhamento dos indicadores e métricas (SLA, NPS, Churn, LTV);
- Ter dor de dono, vestir a camisa da equipe, trazendo para si a responsabilidade de encantar;
- Criar procedimentos documentados e padrões;
- Co-criar a melhor solução diante das dores e sintomas declarados pelo cliente;
- Realizar a redução e reversão de churn.
- **Ter atuado em administradora e/ou condomínio.**:
- Você precisa ser habituado em falar com os clientes por videoconferência, esse será
seu principal meio de comunicação;
- Afinidade com ambiente de metas e prazos;
- Competitividade e capacidade de aprender rápido;
- Capacidade de ouvir o cliente e sintetizar necessidades com comunicação objetiva;
- Buscar conhecer profundamente o cliente e surpreendê-lo. Tem que gostar de vê-lo feliz;
- Curtir ambientes de startup e foco em resultados;
- Ser um autodidata em sistemas e softwares online.
Salário Base inicial de R$1.904,14 CLT
VA da Flash de R$ 616,00 por mês sem descontos
Equipamentos e auxílio Home Office de R$50,00 por mês
Plano de Saúde Bradesco Nacional sem mensalidade
Plano Odontológico Bradesco sem mensalidade
Seguro de Vida sem coparticipação
Gympass
Allya - Clube de benefícios e descontos
Dayoff no aniversário
Cultura de 1:1s, treinamentos e plano de carreira
Horário de trabalho: segunda à sexta das 09:00h às 18:00h 100% remoto
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