Customer Service Representative

3 semanas atrás


Rio Grande do Sul, Brasil Knauf Insulation Eastern Europe Tempo inteiro

Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone. This exciting role within the Customer service team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 42,000 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation Serbia is proud to be part of the Knauf Group. We have a huge plan for the future. Our global reach continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team member to join us in Customer service team as Customer service representative.

**Can you say ‘yes’?**:

- Do you treat your colleagues with respect?
- Do you always have the customer in mind?
- Do you act with future generations in mind?
- Do you have a proven track record of delivering results?
- Do you like to seek out opportunities to grow and develop?

Customer service representative is responsible for creating orders in accordance with customer requirements, creating pro forma invoices and invoices in accordance with confirmed orders. Customer service representative is performing activities of continuous informing the Sales department about the status of created orders, blocked orders and the status of goods in stock, in terms of quantity.

**What you’ll be doing**:

- Creation of orders in accordance with the clients’ requirements and confirmation of the clients’ orders
- Creation of pro-forma invoices in accordance with created and confirmed orders
- Creation of invoices in re-export activities in accordance with confirmed orders
- Creation of orders for finished goods, manufactured in KI factories, in accordance with the requirements of the Sales department
- Creation of pricelists and bonuses in the system, on the basis of, or according to the order of the Sales Manager
- Creation of credit and debit notes on the basis of, or according to the order of the Supply Chain Manager.
- Informing the Sales department on the status of goods in stock, in terms of quantity
- Continuous communication and provision of information related to goods in stock, possibilities and deadlines for delivery
- Supervision of posted outgoing invoices during month-end closing
- Entry of claims in SAP related to buyers (QM) and archiving of those complaints
- Obtaining VAT certificates of clients and delivering them to the Finance department

**What we’d love for you to have**:

- Degree in economics, transportation, technological or organizational orientation
- English - advanced level
- MS Office - advanced level
- Advanced communication skills
- Fast reaction in finding optimal solutions in difficult situations
- Excellent organizational skills, independence and initiative
- Accuracy in performing tasks

We are interested in you as a person; your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

**If you have experience in the following areas - this is an added advantage**:

- Knowledge of the work process, commercial part of the job, transport organization and basic product knowledge
- Previous experience in the activities listed above (1-2 years)
- SAP - basic knowledge

We offer international experience and professional development, with competitive earnings and benefits and hybrid working regime after probation period.

Applications can be submitted until September 25, 2024.


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