Customer Success Manager
Há 9 horas
Position: Client Success Manager Hours: Full-Time (40 hours/week) Time Zone: EST Overview: Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You'll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy. This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization. What You'll Do: Daily Client Communication: - Be the main point of contact for each clinic client. - Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. - Provide clear updates on campaign performance, next steps, and upcoming improvements. - Build trust through responsiveness, proactivity, and transparency. Client Onboarding: - Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured. - Set expectations around timelines, deliverables, and what strong performance looks like. - Ensure a smooth and confident start to each new client relationship. Monitor & Troubleshoot Campaigns: - Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. - Identify drops or issues early (e.G., "show rate dropped 20% this week") and diagnose potential causes. - Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging. Coordinate with Delivery Teams: - Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.). - Ensure changes are executed effectively and followed through. - Bridge the gap between performance data and hands-on execution. What You'll Own: - Client performance metrics (leads, bookings, show %, close %). - Client satisfaction, retention, and renewal rates. - Proactive, fast communication and problem-solving. - Strategic understanding of marketing and sales processes, connecting data insights to business outcomes. What We're Looking For: - Previous experience in sales or lead generation. - Strong communication and organizational skills. - Ability to interpret data and turn insights into clear actions. - A proactive, solution-oriented mindset. - Comfort working with multiple clients and priorities in a fast-paced environment. - A team player who collaborates well across departments.
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Customer Success Specialist
2 semanas atrás
Várzea Grande, Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
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Manager, Customer Success Engineers
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Sr. Manager, Customer Success Account Management
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Technical Delivery Manager
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Várzea Grande, Brasil Upstart AEC Tempo inteiroWe are seeking a Technical Delivery Manager to lead delivery excellence and drive technical success across assigned client engagements. This senior leadership role combines engineering management expertise with strategic delivery oversight. The Technical Delivery Manager works in close partnership with Customer Success Managers: the TDM owns technical...
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Digital Customer Engagement Manager
Há 6 dias
Várzea Grande, Brasil MAK Technologies LLC Tempo inteiroPosition : digital Customer Engagement Manager (dCEM) Remote : Yes Duration: : 4 to 6 months plus Distribution Effort : 5/Days per week (remote) Project Role : Project Manager No of Positions: 4 position Short description : dCEM MUST HAVE skills Technical Skills - Strong knowledge of IT Service Management, SAP Basis and SAP Applications - Hands-on...
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Customer Success
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Rio Grande, Brasil Pg Educação Tempo inteiroVaga Presencial CLT – Porto Alegre/RS ( ? ESSA NÃO É UMA VAGA "NORMAL" ? )Customer Success (CS) / Account Manager – PG EducaçãoVocê é uma pessoa que não quer só um emprego , quer crescer rápido , assumir responsabilidades reais e colher os resultados do seu próprio esforço ?Então essa vaga é para você.Aqui na PG Educação, crescimento NÃO...
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Customer Success Intern
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Customer Success Intern
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Rio Grande, Brasil InComm Payments Tempo inteiroSobre a Todo | InComm Payments Company Nossa história começou em 2009, em Porto Alegre, com o desafio de tornar o ato de presentear mais prático e simples. Em 2011, lançamos os cartões presente, que transformaram nosso modelo de negócios. Hoje, administramos gift cards e cartões pré-pagos para o varejo, além de oferecer sistema de lista de...
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Customer Success Intern
Há 2 dias
Rio Grande, Brasil Incomm Payments Tempo inteiroSobre a Todo | InComm Payments Company Nossa história começou em ****, em Porto Alegre, com o desafio de tornar o ato de presentear mais prático e simples.Em ****, lançamos os cartões presente, que transformaram nosso modelo de negócios.Hoje, administramos gift cards e cartões pré-pagos para o varejo, além de oferecer sistema de lista de...
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Customer Success Intern
Há 2 horas
Rio Grande, Brasil InComm Payments Tempo inteiroSobre a Todo | InComm Payments Company Nossa história começou em 2009, em Porto Alegre, com o desafio de tornar o ato de presentear mais prático e simples. Em 2011, lançamos os cartões presente, que transformaram nosso modelo de negócios. Hoje, administramos gift cards e cartões pré-pagos para o varejo, além de oferecer sistema de lista de...
