Senior Player Support Specialist

3 semanas atrás

Recife, Brasil Bring It On Tempo inteiro

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you. Are you ready to create awesomeness?

Responsibilities

● Provide daily support to our players via iMessage, Facebook Messenger, and emails.

● Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.

● Troubleshoot player issues and work closely with internal teams to resolve game-related problems.

● Maintain detailed documentation of player interactions and issues using our CRM.

● Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.

● Assist with onboarding new players, helping them learn the game and ensuring they understand our features.

● Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.

● Collaborate with other teams to provide promotional offers and inform players about new game features and events.

● Develop guidelines and procedures for future support team members.

● Hire and train a support team.

Requirements

● Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.

● Past experience in KYC, and working with payments processors.

● Exceptional verbal and written communication skills in English.

● Proficiency with CRM tools and experience documenting interactions.

● Strong empathy, with an ability to listen attentively and provide tailored solutions.

● Excellent time management skills and the ability to work flexible hours.

● Experience working in remote settings and self-driven to work independently.

Advantages

● Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.

● Experience with analytics or proficiency in Excel is preferred.

Perks

● Attractive salary that meets your expectations.

● Stock options - when the company succeeds, you become rich.

● Home office budget - craft a top-notch environment to create wonders from.

● No physical office - work from anywhere you want to.

● Enjoy a culture focused on results and creating amazing player experiences.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now

  • Customer Support Specialist Pt

    Há 5 dias

    Recife, Brasil Crunchequation Tempo inteiro

    Welcome to CrunchEquation, a consulting firm dedicated to empowering businesses with services that drive success and growth.We specialize in customer support, design, marketing, SEO, and more.We are looking for a Customer Support Specialist with iGaming experience, fluent in Portuguese (PT-PT) and English, to provide exceptional assistance to players,...

  • Customer Support Specialist PT

    Há 19 horas

    Recife, Pernambuco, Brasil CrunchEquation Tempo inteiro R$40.000 - R$60.000 por ano

    Welcome to CrunchEquation, a consulting firm dedicated to empowering businesses with services that drive success and growth. We specialize in customer support, design, marketing, SEO, and more.We are looking for a Customer Support Specialist with iGaming experience, fluent in Portuguese (PT-PT) and English, to provide exceptional assistance to players,...

  • Customer Support Specialist

    1 dia atrás

    Recife, Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders.Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Support Specialist

    1 semana atrás

    Recife, Brasil Bebeeadministrative Tempo inteiro

    The Administrative Assistant plays a pivotal role in providing seamless support to our team.This dynamic professional will be responsible for coordinating schedules, facilitating communication among internal and external stakeholders, and managing tasks with utmost efficiency.Key Responsibilities:Calendar Management: Organize and maintain up-to-date...

  • Customer Service/technical Support Specialist

    2 semanas atrás

    Recife, Brasil WiseHR Group Tempo inteiro

    **job description** **Job Title: Customer Service / Technical Support Specialist - Brazil** **Location: Remote - Brazil - Work from home** **Full job description** We are looking for people who are passionate about helping others, love the latest technology, and are eager to join a dynamic team. Experience with technology, android and iOS devices is a...

  • Billing and Customer Support Specialist

    3 semanas atrás

    Recife, Brasil Vintti Tempo inteiro

    🌎 Location: Latin America (remote)🕡 Working hours: 9:00 AM to 5:30 PM CST💰Salary : 1300 - 1600 USDOverviewWe’re looking for a Billing & Customer Support Specialist 💼 to join our team! In this role, you’ll handle billing processes with precision 💳 and provide outstanding support to our clients, many of whom are navigating challenging...

  • Healthcare Specialist

    Há 3 dias

    Recife, Pernambuco, Brasil Nuvexa Tempo inteiro R$4.000 - R$12.000 por ano

    Role DescriptionThis is a full-time on-site role for a Healthcare Specialist, located in Recife, PE. The Healthcare Specialist will provide direct healthcare services, administer treatments, and support patient care in collaboration with the medical team. Responsibilities include performing emergency medical tasks, training team members on healthcare...

  • Senior Ai Research Specialist

    1 semana atrás

    Recife, Brasil Bebeeai Tempo inteiro

    Job DescriptionWe are seeking a detail-oriented Senior AI Research Specialist to join our team.The ideal candidate will have a strong analytical mindset and excellent communication skills.You will collaborate with Large Language Models (LLMs) to improve their performance through collaborative research and analysis.Assist with screening and training LLM...

  • Immigration Case Manager Specialist

    1 dia atrás

    Recife, Brasil Bebeecasemanager Tempo inteiro

    Case ManagerWe are seeking a highly skilled case manager to provide exceptional client services and support our team in delivering high-quality immigration solutions.Responsibilities:Client Engagement: Develop strong relationships with clients, deliver excellent customer service, and conduct initial meetings to explain the immigration process and...

  • Latam Business Growth Specialist

    1 semana atrás

    Recife, Brasil Bebeebusinessgrowth Tempo inteiro

    Job OpportunityWe are seeking a driven LATAM Business Growth Specialist to spearhead our expansion in the region.This role is ideal for professionals passionate about blockchain, digital assets, and community development.As a LATAM Business Growth Specialist, you will be responsible for driving user acquisition and expanding our presence in the market...