Applications Analyst – Five9, Calabrio, and Concord Fax
Há 16 horas
Optimize Contact Center Operations Globally — Join HCLTech in Mexico City
Are you a professional with experience in contact center platforms and secure document transmission?
HCLTech is hiring for a global project in Mexico City, and we’re looking for a skilled Applications Analyst with hands-on expertise in Five9, Calabrio, and Concord Fax.
This is your opportunity to work with cutting-edge technologies that support customer experience, workforce optimization, and compliance in regulated environments.
Role: Applications Analyst – Five9 / Calabrio / Concord Fax
Key Responsibilities:
- Manage and optimize contact center operations using Five9 for call routing and operations, and Calabrio for workforce performance and analytics.
- Handle secure document transmission via Concord Fax, ensuring compliance with data protection standards.
- Collaborate with customer service, IT, and compliance teams to deliver seamless and secure communication workflows.
- Monitor system performance and implement improvements to enhance customer interactions and operational efficiency.
Location: Mexico City
Language Requirement: Advanced English – mandatory
Relocation Requirement: Must be available to work remotely from Brazil during the initial period, with mandatory relocation to Mexico after the probation period
At HCLTech, we don’t just offer jobs — we offer purpose-driven careers. Join a global team where your expertise fuels innovation, your ideas matter, and your growth is supported every step of the way.
Why Join HCLTech?
- Be part of a purpose-led organization with a global footprint
- Work on technologies that enhance customer experience and operational excellence
- Collaborate with diverse, cross-functional teams
- Enjoy career mobility, continuous learning, and a culture of inclusion
Ready to #FindYourSpark and be part of a team that’s #SuperchargingProgress?
Apply now or reach out to learn more about this exciting opportunity
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