Applications Analyst – Five9, Calabrio, and Concord Fax

4 semanas atrás

Brazil HCLTech Tempo inteiro

Optimize Contact Center Operations Globally — Join HCLTech in Mexico City

Are you a professional with experience in contact center platforms and secure document transmission?

HCLTech is hiring for a global project in Mexico City, and we’re looking for a skilled Applications Analyst with hands-on expertise in Five9, Calabrio, and Concord Fax.

This is your opportunity to work with cutting-edge technologies that support customer experience, workforce optimization, and compliance in regulated environments.

Role: Applications Analyst – Five9 / Calabrio / Concord Fax

Key Responsibilities:

- Manage and optimize contact center operations using Five9 for call routing and operations, and Calabrio for workforce performance and analytics.
- Handle secure document transmission via Concord Fax, ensuring compliance with data protection standards.
- Collaborate with customer service, IT, and compliance teams to deliver seamless and secure communication workflows.
- Monitor system performance and implement improvements to enhance customer interactions and operational efficiency.

Location: Mexico City

Language Requirement: Advanced English – mandatory

Relocation Requirement: Must be available to work remotely from Brazil during the initial period, with mandatory relocation to Mexico after the probation period

At HCLTech, we don’t just offer jobs — we offer purpose-driven careers. Join a global team where your expertise fuels innovation, your ideas matter, and your growth is supported every step of the way.

Why Join HCLTech?

- Be part of a purpose-led organization with a global footprint
- Work on technologies that enhance customer experience and operational excellence
- Collaborate with diverse, cross-functional teams
- Enjoy career mobility, continuous learning, and a culture of inclusion

Ready to #FindYourSpark and be part of a team that’s #SuperchargingProgress?

Apply now or reach out to learn more about this exciting opportunity

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