Customer service QA
2 semanas atrás
Position 2: Customer Service QA Team Leader Job Responsibilities Team Management: Build and lead the QA team, formulate QA plans and performance goals, optimize division of labor and resource allocation Organize team training regularly to improve members' professional skills (such as legal interpretation and communication skills). Strategy Development: Design and iterate the QA scoring system, combine user satisfaction (NPS) and compliance indicators to quantify service quality Promote the introduction and implementation of automated QA tools (such as AI semantic analysis) to improve efficiency High-level reporting: Report the QA results to management and propose systematic improvement plans (such as optimizing customer service scripts and strengthening high-risk scenario training). Crisis Management: Lead the review of major complaints or compliance incidents, formulate preventive measures and supervise their implementation Job Requirements Education Background: Bachelor degree or above, law, finance, quality management or related majors are preferred Experience Requirements: 2-5 years of customer service quality management experience, including at least 1 year of team management experience; gaming/financial industry background is a plus Core competencies: Proficient in quality management methodology (such as Six Sigma, PDCA cycle) Familiar with the regulatory framework of the gaming industry (such as ISO 27001 information security standard, GDPR data protection regulations). Experience in cross-departmental project management, able to coordinate multiple resources to promote change Leadership: strategic thinking, decisive decision-making, good at motivating teams and cultivating reserve talents
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Customer service QA
Há 7 dias
São Paulo, São Paulo, Brasil Lestars Management Consultancy Tempo inteiro R$90.000 - R$120.000 por anoPosition 2: Customer Service QA Team LeaderJob ResponsibilitiesTeam Management:Build and lead the QA team, formulate QA plans and performance goals, optimize division of labor and resource allocationOrganize team training regularly to improve members' professional skills (such as legal interpretation and communication skills).Strategy Development:Design and...
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Customer Service Manager
1 semana atrás
São Paulo, São Paulo, Brasil Lestars Management Consultancy Tempo inteiro R$60.000 - R$120.000 por anoJob Overview:We are looking for an experienced Customer Service Manager to oversee our customer support team within the online gambling industry. This role involves leading a team of customer service representatives to ensure an outstanding player experience, quick resolution of queries, and adherence to compliance and responsible gaming policies. The ideal...
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Quality Assurance
1 semana atrás
São Paulo, Brasil Superbet Tempo inteiroOverview Join to apply for the Quality Assurance (QA) role at Superbet . It’s an exciting time to join Superbet as we enter new markets and develop new technologies. We’re looking for a new colleague to partner with our team to bring people initiatives to life and help deliver top-notch customer experiences. Job Summary We’re looking for a Quality...
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QA Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Capco Tempo inteiro R$80.000 - R$120.000 por anoACapcoé uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 33 escritórios nas Américas, Europa e Ásia-Pacífico Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreiraComo...
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Representative - Customer Service
3 semanas atrás
São Paulo, Brasil WESCO Distribution Tempo inteiroOverview As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and...
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QA Engineer
1 semana atrás
São Paulo, São Paulo, Brasil Capco Tempo inteiro R$80.000 - R$120.000 por anoA Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 33 escritórios nas Américas, Europa e Ásia-Pacífico Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreiraComo...
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Supervisor De Customer Service
4 semanas atrás
São Paulo, Brasil Mais Mu Tempo inteiroBuscamos um(a) Supervisor de Customer Service com perfil analítico e foco em eficiência operacional para liderar a estruturação, automação e otimização dos processos de atendimento e que vai atuar na interface entre atendimento, logística e experiência do cliente, ajudando a tornar nossos processos cada vez mais eficientes e...
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Assistente de Customer Service
1 semana atrás
São Paulo, Brasil TE Connectivity Tempo inteiroTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Analista de Customer Service
1 semana atrás
São Paulo, Brasil Netvagas Tempo inteiroVaga: Analista de Customer Service Descrição O Analista de Customer Service será responsável por prestar suporte aos clientes, solucionar problemas e garantir a satisfação do cliente, além de apoiar a equipe e conduzir os assistentes. Responsabilidades Atender e solucionar as demandas dos clientes de forma ágil e eficiente. Realizar follow-up com os...
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Supervisor De Customer Service
4 semanas atrás
São Paulo, Brasil Mais Mu Tempo inteiroBuscamos um(a) Supervisor de Customer Service com perfil analítico e foco em eficiência operacional para liderar a estruturação, automação e otimização dos processos de atendimento e que vai atuar na interface entre atendimento, logística e experiência do cliente, ajudando a tornar nossos processos cada vez mais eficientes e integrados....
