Platform Support Specialist

Há 2 dias

Curitiba, Paraná, Brasil beBeeCloudSupport Tempo inteiro R$87.400 - R$116.800
Job Description

The position entails addressing and resolving customer support cases concerning the entire cloud platform. The individual will function as a primary contact, researching requests and fulfilling them in adherence to team standards. This ensures we meet and exceed customer satisfaction.

Responsibilities include:

  • Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
  • Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.
  • Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience.
  • Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.
Required Skills and Qualifications
  • Bachelor's Degree in Computer Science or related field, or equivalent experience.
  • Proficiency in working with networking protocols and concepts, including TCP/IP, HTTP, DNS, and load balancing.
  • Familiarity with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus.
  • General familiarity with broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases.
  • Familiarity with software development lifecycle.
  • Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus.
  • Familiarity with Linux operating systems and the ability to use Linux command line tools.
  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.
Personal Qualities and Soft Skills
  • Good communication and presentation skills.
  • Display a strong work ethic and do whatever it takes to get the job done.
  • Excellent communication skills and ability to explain complex technical concepts to a varied audience.

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