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Support Services Representative

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Customer Support Expertise

 

About the Role

This position is designed for individuals who excel in creating informative content, responding to customer inquiries, and troubleshooting technical issues. We are seeking a highly skilled professional who can work effectively in a fast-paced environment.

As a Customer Support Specialist, you will be responsible for crafting clear and concise knowledge base articles, resolving helpdesk tickets and live chat inquiries, generating reports, and addressing technical problems on our platform.

We value teamwork and diversity, and we strive to deliver exceptional solutions to our clients.

Key Responsibilities
  • Develop high-quality knowledge base articles and guides.
  • Respond promptly to customer support requests via helpdesk tickets and live chat.
  • Create detailed and actionable reports.
  • Analyze and resolve technical issues on our platform.
Requirements
  • At least 2 years of experience in customer support or success roles.
  • Excellent communication and writing skills.
  • Advanced English proficiency.
  • Ability to work independently and as part of a team.