Senior Customer Service Representative
Há 3 dias
Please do not apply if your English language skills are not at a professional level (C1+)
We specialize in providing reliable, built-to-endure barcode scanners and responsive support to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.
This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.
Working hours: Pacific Daylight Time (PDT), with one hour break.
- Provide timely and professional customer support via email, chat, and phone. You'll need to learn the product inside and out.
- Learn the product in detail and assist with scanner setup, programming, and troubleshooting.
- Escalate complex cases when needed while ensuring follow-up and resolution.
- Maintain accurate customer logs and records.
- Track global shipments and ensure timely delivery.
- Support e-commerce operations across our website and third-party marketplaces.
- Help manage worldwide stock levels and coordinate with warehouses.
- Assist with new order placements and help prevent stockouts.
- Support product launch campaigns and ensure marketplace listings are accurate.
- English language skills at C1+ minimum (written and verbal).
- At least 3 years of experience in a similar customer-facing or support role.
- Professional email communication.
- Strong organizational and multitasking abilities.
- Proven track record of ownership and task follow-through.
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