Onsite Video Support Specialist

Há 4 dias

Belo Horizonte, Minas Gerais, Brasil beBeeProfessional Tempo inteiro R$46.800 - R$70.800
Job Title

Technical Support Specialist


This role involves on-site client support in Belo Horizonte - MG.


Job Summary

As a Technical Support Specialist, you will provide technical assistance to end-users and ensure conference rooms are functional for video calls and events. Your responsibilities will include resolving issues that arise during customer meetings, opening tickets for incidents, maintaining the customer incident management system, and providing onsite support for video equipment maintenance and removal.


Key duties of the role include:


  1. Providing technical support for customers' end-users and ensuring smooth video conferencing events/meetings.
  2. Ensuring conference rooms are functional and ready for video calls and events.
  3. Monitoring customer meetings and resolving any issues that arise.
  4. Opening tickets for incidents and maintaining the customer incident management system.
  5. Providing onsite support for video onsite Move, Add, Change, Delete (MACD) requests.
  6. Escalating issues to Poly and providing updates on problems with standard Poly video conferencing products.
  7. Providing technical support in the resolution of non-Poly related issues including 3rd party appliances and peripherals.
  8. Updating and maintaining customer video environment-documentation and process documentation.
  9. Assisting in maintaining asset management for videoconferencing equipment.

Required Skills and Qualifications

To be successful in this role, you should have the following skills and qualifications:


  • Associate degree or equivalent experience preferred.
  • 2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices.
  • Knowledge of Microsoft Teams rooms and conferencing essential.
  • Experience with installing and troubleshooting Poly video conferencing devices.
  • Experience with Trouble Ticket and Incident Management software systems preferred.
  • Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus.
  • 1 year of working knowledge of H.320, H.323 and SIP protocols preferred.

You must also possess excellent communication and organizational skills, as well as the ability to work with little supervision.


Proficiency in speaking, reading and writing English is preferred.


Disclaimer

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