Aerospace Account Manager

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Drayton Aerospace Tempo inteiro
About Drayton Aerospace

Drayton Aerospace is a leading company in the aerospace industry, renowned for its innovative approach and cutting-edge technology. We specialize in the design, manufacture, and maintenance of Landing Gears, with a strong focus on quality and safety. Our commitment to continuous improvement and sustainability drives us to invest heavily in research and development, propelling the industry forward.

About the Job

The Account Manager will play a pivotal role in developing and nurturing relationships with our current clients. This position is ideal for someone who is passionate about client success and enjoys serving as the primary point of contact for ongoing client needs. The Account Manager will manage accounts of all sizes, serving as the primary liaison between our clients and internal teams. Building strong relationships and understanding client needs will be key to driving successful project outcomes and fostering long-term partnerships.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with assigned clients, ensuring their needs are met and expectations exceeded.
  • Point of Contact: Serve as the focal point of contact for clients following the handoff from business development representatives, managing all communication and coordination.
  • Contract Management: Negotiate and renegotiate contract terms with clients to ensure mutually beneficial agreements while adhering to company policies and standards.
  • Internal Collaboration: Facilitate effective internal communication within our team to ensure seamless service delivery and address client inquiries or issues promptly.
  • Client Retention: Implement strategies to enhance client satisfaction and retention, proactively identifying opportunities for growth within existing accounts.
  • Reporting: Track account performance metrics and prepare regular reports on client status, challenges, and opportunities for review with internal stakeholders.
  • Problem Solving: Address client concerns and issues swiftly, coordinating with relevant departments to develop solutions and maintain positive client relationships.
  • Client Onboarding: Assist with the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services.

Requirements:

  • Bachelor's degree preferred
  • Advanced/Fluent English is mandatory
  • Experience with project management or account management in the aviation market
  • Spanish will be considered a differential
  • 100% office based at Galeão (Rio de Janeiro)

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