
Senior Customer Experience Specialist
Há 4 dias
We are seeking a highly skilled professional to lead our customer experience team. This role will be responsible for delivering exceptional customer experiences through the development and implementation of innovative solutions.
Key Responsibilities:
- Design and implement automation workflows using data tools and other technologies.
- Develop and maintain internal documentation, including knowledge articles, PRDs, and process guides.
- Collaborate with cross-functional teams to enhance customer satisfaction and improve workflows.
- Partner with Product, Support, and Experience teams to roll out new processes, features, and integrations.
Qualifications:
- Excellent written and spoken communication skills.
- Hands-on experience working with Zendesk and Slack in a SaaS support environment.
- Practical knowledge of Python scripting, APIs, HTTP methods, XML, JSON, file structures, XPath, and Regex.
- Strong troubleshooting and problem-solving abilities.
Benefits:
- Fully remote work environment.
- Opportunity to innovate and contribute to a rapidly growing company.
- Competitive compensation and benefits package.
Why Join Our Team:
- High-impact role enabling innovation and inclusion in organizations.
- Join a diverse and inclusive team that values employee growth and development.
- Opportunity to work on complex projects and develop your skills.
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