Senior Customer Experience Specialist

Há 4 dias


Salvador, Bahia, Brasil beBeeCustomerExperience Tempo inteiro US$90.000 - US$120.000
Transform Customer Experience

We are seeking a highly skilled professional to lead our customer experience team. This role will be responsible for delivering exceptional customer experiences through the development and implementation of innovative solutions.


Key Responsibilities:
  • Design and implement automation workflows using data tools and other technologies.
  • Develop and maintain internal documentation, including knowledge articles, PRDs, and process guides.
  • Collaborate with cross-functional teams to enhance customer satisfaction and improve workflows.
  • Partner with Product, Support, and Experience teams to roll out new processes, features, and integrations.

Qualifications:
  • Excellent written and spoken communication skills.
  • Hands-on experience working with Zendesk and Slack in a SaaS support environment.
  • Practical knowledge of Python scripting, APIs, HTTP methods, XML, JSON, file structures, XPath, and Regex.
  • Strong troubleshooting and problem-solving abilities.

Benefits:
  • Fully remote work environment.
  • Opportunity to innovate and contribute to a rapidly growing company.
  • Competitive compensation and benefits package.

Why Join Our Team:
  • High-impact role enabling innovation and inclusion in organizations.
  • Join a diverse and inclusive team that values employee growth and development.
  • Opportunity to work on complex projects and develop your skills.


  • Salvador, Bahia, Brasil beBeeCustomer Tempo inteiro R$80.880 - R$113.430

    We're seeking a skilled professional to join our team as a Senior Customer Experience Specialist. This role will focus on enhancing customer satisfaction and improving workflows through collaboration with cross-functional teams.Job DescriptionThis position involves working closely with the Product, Support, and Experience teams to roll out new processes and...


  • Salvador, Bahia, Brasil Smartcat Tempo inteiro US$90.000 - US$120.000 por ano

    About SmartcatSmartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents...


  • Salvador, Bahia, Brasil beBeeCustomerService Tempo inteiro R$38.200 - R$52.300

    Job Overview">This role is a fantastic opportunity to provide exceptional customer support and enhance the overall customer experience. As a Customer Service Representative, you will be responsible for delivering top-notch service through various communication channels, ensuring prompt responses and maintaining precise records of customer interactions.">Key...


  • Salvador, Bahia, Brasil beBeeMarketing Tempo inteiro R$90.000 - R$150.000

    Key Skills and QualificationsWe are seeking a seasoned Salesforce Marketing Cloud specialist to join our team. As a key contributor, you will be responsible for building and delivering customer communication solutions using SMS and other digital channels.Job Responsibilities:Design and develop production-ready delivery modules within our platforms.Build...

  • Support Specialist

    Há 6 horas


    Salvador, Bahia, Brasil beBeeCustomer Tempo inteiro R$45.000 - R$75.000

    Client Support Specialist">As a Client Support Specialist, you will play a vital role in delivering exceptional customer experiences. You will be the first point of contact for clients, providing timely and thoughtful solutions to their queries.The ideal candidate will possess strong communication skills, be fluent in English, and have a passion for...


  • Salvador, Bahia, Brasil beBeeCustomer Tempo inteiro R$60.000 - R$85.000

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Specialist to manage customer inquiries via email and phone.Your key responsibilities include:Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling.Coordinating with suppliers to address delivery delays.Communicating...


  • Salvador, Bahia, Brasil beBeeSeniorCrmAnalyst Tempo inteiro R$80.000 - R$120.000

    Job DescriptionWe are seeking a Senior CRM Analyst to lead our customer relationship management strategy. The ideal candidate will have experience with CRM platforms, marketing automation tools, and data analysis.As a Senior CRM Analyst, you will be responsible for developing and implementing our CRM strategy, managing email marketing campaigns, and creating...


  • Salvador, Bahia, Brasil beBeeTechnical Tempo inteiro US$9.600

    End-to-End Technical Support SpecialistThis is a remote role based in Brazil. We are seeking an individual with experience in customer service to provide technical support and resolve issues for end-users.The ideal candidate will have excellent communication skills, be able to work independently and within a team, and stay up-to-date with the latest...

  • Gerente Customer Experience

    1 semana atrás


    Salvador, Bahia, Brasil G.MSTRACAO E SERVICOS LTDA Tempo inteiro

    A **Rede Alpha Fitness** está entre as **maiores academias do Brasil** e, desde a sua criação, segue o propósito de '**Transformar vidas através do amor, cuidado e diversão, todos os dias de nossas vidas'**.Somos impulsionados por desafios e apaixonados por servir às pessoas. Nosso DNA é composto por **disciplina, responsabilidade, transparência...


  • Salvador, Bahia, Brasil Agoda Tempo inteiro

    Senior Specialist, B2B Content Marketing (Bangkok Based, relocation provided) Join to apply for the Senior Specialist, B2B Content Marketing (Bangkok Based, relocation provided) role at Agoda About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers...