
Support Specialist
Há 4 dias
As a Client Support Specialist, you will play a vital role in delivering exceptional customer experiences. You will be the first point of contact for clients, providing timely and thoughtful solutions to their queries.
The ideal candidate will possess strong communication skills, be fluent in English, and have a passion for problem-solving. Previous experience in FX, KYC, or AML is a plus, but we are happy to train the right individual.
Key responsibilities include:
- Responding to client inquiries via phone, email, and live chat
- Troubleshooting issues and providing effective solutions
- Guiding clients through our trading platforms with clarity and precision
- Handling onboarding and account support with efficiency and care
What we're looking for:
- Fluent English language skills
- Strong computer skills, particularly Microsoft Office
- Confident communicator with excellent interpersonal skills
- Calm under pressure and driven by a customer-centric mindset
Why join us?
- A global team that values quality over quantity
- Tailored Learning & Development paths
- Best Employee and Long Service Awards
This is an exciting opportunity to grow your career with a dynamic organization that prioritizes employee development and recognizes outstanding performance. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
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