Senior Customer Experience Expert

Há 2 dias

Salvador, Bahia, Brasil beBeeCustomer Tempo inteiro R$80.880 - R$113.430

We're seeking a skilled professional to join our team as a Senior Customer Experience Specialist. This role will focus on enhancing customer satisfaction and improving workflows through collaboration with cross-functional teams.

Job Description

This position involves working closely with the Product, Support, and Experience teams to roll out new processes and features. The ideal candidate will have excellent communication skills, experience working with Zendesk and Slack in a SaaS support environment, and practical knowledge of Python scripting, APIs, HTTP methods, XML, JSON, file structures, XPath, and Regex.

The selected individual will lead projects that involve integrating tools like Zendesk, Stylo, Notion, Slack, and AI-powered tools. They will also develop and maintain automation and reporting workflows using Omni, Excel, and other data tools.

A key responsibility of this role is to create, maintain, and improve internal documentation. Additionally, the successful candidate will engage with engineers and other customer-facing teams to provide an excellent customer experience.

Key Qualifications
  • Excellent English communication skills.
  • Experience working with Zendesk and Slack in a SaaS support environment.
  • Practical knowledge of Python scripting, APIs, HTTP methods, XML, JSON, file structures, XPath, and Regex.
Benefits
  • Fully remote work arrangement.
  • Opportunity to innovate in a $100 Billion industry.
  • High-impact role enabling innovation and inclusion.
About Us

We are a forward-thinking organization that values employee growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the industry.

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