Senior Customer Service Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil INEOS Belgium Tempo inteiro

About the Role: We are seeking a highly skilled and experienced Customer Service and Logistics Manager to join our team in São Paulo, Brazil.


Job Summary: As a Customer Service and Logistics Manager, you will be responsible for executing imports and exports operations, managing orders, deliveries, and addressing customer issues. You will also support the South America region in identifying business opportunities and developing strategies to improve service levels.


Main Responsibilities:



  1. Manage INDENT orders for Brazil and Argentina, providing a high level of service to customers while supporting local stock replenishment when required.
  2. Improve the service level of service providers by providing training or requesting adjustments when necessary.
  3. Continuously improve operations and processes to enhance service levels, supporting the sales team in making necessary adjustments for the IND process.
  4. Respond to and adhere to internal and external audit guidelines.
  5. Set IND orders in SAP, performing contract analysis (PO analysis) to ensure correctness of material, package, origin, price, and payment terms.
  6. Maintain close follow-up on orders, keeping customers and sales informed of status.
  7. Support customers with pro-forma invoices, bill of lading, DIs, and all other necessary documents.

Requirements:



  1. Bachelor's degree in Business, Engineering, Economics, Marketing, or Foreign Trade.
  2. More than 3 years of experience in a similar role.
  3. Familiarity with logistics procedures and processes (national and international).
  4. Product knowledge.
  5. Tax knowledge.
  6. Basic training in ISTN / Quality guides / Procedures and Guidelines ISTN.

Technical Skills:



  1. Knowledge in ERP/SAP, Office package.
  2. Understanding of import and export local laws.
  3. Foreign Trading knowledge.
  4. Analytical thinking, initiative, and creativity, planning, and organizing, teamwork, good communication, customer orientation, SHE compliance.

Location: This opportunity is located in São Paulo, SP, Brazil.


About Us: We are INEOS Styrolution, a leading styrenics supplier with a high-performing portfolio of styrene monomer, polystyrene, ABS, and advanced styrenic products. We are committed to customer satisfaction and invest in technology to enable closed-loop recyclability for styrenics while reducing our carbon emissions.


How to Apply: We encourage you to apply for this exciting opportunity. Clicking the link below will take you to an external site where you can continue with your application.




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