Channel Partner Support Specialist

Há 3 dias


São Paulo, São Paulo, Brasil Zebra Tempo inteiro
Job Title: Channel Partner Support Representative II

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Job Summary:

The Channel Partner Support Representative II is a key role in our PartnerConnect program, providing daily support to Zebra's partner community and sales team. This role is responsible for handling all inquiries and supporting training and access for partners on program tools.

Responsibilities:
  • Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits, and administration.
  • Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
  • Collaborate with other internal teams to ensure non-program related inquiries are directed/resolved as appropriate.
  • Proactively engage partners to ensure annual compliance is completed.
  • Work with partners to on- and off-board and understand the PartnerConnect program.
  • Assist partners with a variety of tool access and navigation.
  • Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
  • Influence Registration review and processing.
  • Partner administrator account set up, tool access requests, partner account maintenance, contact management.
  • Troubleshoot and resolve PartnerGateway login issues experienced by partners.
  • New partner application vetting, processing, onboarding.
  • Work to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution.
  • Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
  • Active participation in system testing.
  • Reporting, management, and delivery of ongoing program requirements.
Qualifications:

Preferred Education: BA/BS degree in a relatable field or equivalent work experience.

Preferred Work Experience (years): 1-2 years of experience in customer support and administration.

Key Skills and Competencies:

  • Team player
  • English Proficiency
  • Action oriented
  • Customer focused
  • Results driven
  • Strong problem-solving
  • Excellent time and task management
  • CRM/PRM knowledge
  • Excel/PowerPoint/Salesforce
  • Channel program administration
  • Awareness of regional and cultural differences
  • Excellent written/verbal communications
  • Calm and confident telephone manner
  • Multitasking abilities
  • Attention to detail and accuracy a must


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