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Banco de Talentos: Technical Support Specialist
2 meses atrás
About Cognizant
Cognizant is a leading IT services provider that helps businesses modernize and improve their operations. We are a global company with a strong presence in the industry.
Job Summary
We are seeking a highly skilled Application Support Analyst Sr to join our team. As an Application Support Analyst Sr, you will work closely with our clients to provide technical support and resolve issues related to our applications.
Key Responsibilities
- Provide technical support to clients via audio/video-conferences to understand their requests and resolve issues.
- Perform root cause analysis of incidents and identify solutions.
- Investigate and diagnose problems in monitored environments and scope of this proposal.
- Resolve identified problems and develop solutions to improve system performance.
- Meet legal demands and system improvements.
- Update environments and follow-up on improvement/correction deploys.
- Provide services within the SLA agreed in the contract with the client.
- Constantly analyze and propose improvements to the service to reduce effort or eliminate redundancies.
- Be on-call availability to deal with critical problems.
- Proactively monitor the service and report possible failures to the person responsible in Latin America.
Requirements
- Experience with Level 3 support.
- Good programming experience for debugging and maintenance (Java, Python or.Net skills).
- Experience with SQL.
- Understanding and experience of ITIL methodology.
- Advanced English.
- Accept working in the hybrid model in São Paulo.
Why Cognizant?
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.