SMB Account Executive

Há 6 dias

São Paulo, São Paulo, Brasil Zendesk Tempo inteiro
Drive Revenue Growth with Zendesk

We're seeking a dedicated SMB Account Executive to join our team at Zendesk. As a key player in our sales organization, you'll be responsible for growing our SMB account base by identifying new opportunities and closing deals of varying sizes.

Key Responsibilities:
  • Develop and execute strategies to drive top-line revenue growth through new customer acquisition and account expansion.
  • Manage and nurture customer relationships to ensure high satisfaction and retention levels.
  • Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.
  • Utilize data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Communicate the benefits of Zendesk products to customers, aligning them with business objectives to ensure customer satisfaction and product expansion.
  • Lead competitive sales cycles, utilizing strong communication skills and value selling to articulate compelling business cases.
  • Develop a robust pipeline of qualified opportunities, accurately tracking details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
Requirements:
  • BA/BS degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
  • Experience creating and leveraging territory plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
What We Offer:

At Zendesk, we're committed to creating a work environment that's inclusive, diverse, and rewarding. As an SMB Account Executive, you'll have the opportunity to work with a talented team, develop your skills, and contribute to our mission of powering exceptional service for every person on the planet.

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