Industrial Maintenance Manager

Há 20 horas

São Paulo, São Paulo, Brasil beBeeSuccess Tempo inteiro R$80.000 - R$150.000

Driving Customer Value

The customer success team plays a pivotal role in driving lifetime value, retention, and expansion. They focus on expanding within existing customers, cross-selling to different products, and building stronger relationships with current accounts.

Understanding Client Needs

As a customer success manager, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes. This involves collaborating with factory floor teams and decision-makers to ensure seamless implementation of solutions.

Leading High-Performing Teams

You will lead a team of customer success engineers and oversee the success of all accounts within your portfolio. Your focus will be on driving client retention, optimizing team performance, and ensuring measurable value is delivered to industrial clients.


Key Responsibilities:
  • Manage, mentor, and develop a team of customer success engineers to ensure high performance and client satisfaction.
  • Oversee all client accounts within your team, maintaining alignment with their maintenance goals and operational needs.
  • Analyze team and client performance metrics to identify areas for improvement and drive results.
  • Represent the organization in strategic meetings with large industrial clients, ensuring alignment with their objectives.
Requirements:
  • Bachelor's degree in engineering or a related field.
  • 7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
  • Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
  • Strong understanding of factory floor dynamics and maintenance strategies.
  • Excellent communication and leadership skills, with experience engaging with c-level stakeholders.

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