Senior Contract Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeRenewal Tempo inteiro US$80.782 - US$114.431
Key Account Professional

The Role of a Key Account Professional is to play a vital part in managing existing customer relationships, collaborating with cross-functional teams to ensure successful contract renewals and maximize revenue opportunities.

Job Responsibilities:
  • Contract Analysis: Conduct thorough analysis of customer contracts to determine the best renewal path options.
  • Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process.
  • Partner Management: Develop and maintain strong partnerships with key partners, addressing their inquiries, concerns, and escalations throughout the renewal process.
  • Revenue Growth: Identify opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey.
  • Process Optimization: Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience.
Requirements:
  • Fluency in English or Spanish.
  • Bachelor's degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
  • Experience in Sales, Customer Success, Channel Partners, or Renewal Management preferred.
  • Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
  • Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers.
  • A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively.

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