Cybersecurity Leader

Job Description

Palo Alto Networks is seeking a Senior Director Technical Services to lead the post-sales technical services organization in the Latin America (LATAM) region. This role focuses on driving exceptional customer outcomes, ensuring value realization, and fostering operational excellence.

This leader will collaborate closely with sales peers in LATAM to align technical services strategies with regional business objectives and customer needs. They will lead a team of technical experts, focusing on the deployment and adoption of Palo Alto Networks solutions, with a specific emphasis on Prisma Access Browser.

This high-visibility, high-impact role reports directly to the VP of Global Technical Services and requires a strategic thinker, exceptional leader, and strong collaborator who thrives in a dynamic environment.

Your Impact

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• Lead the LATAM region's post-sales Technical Services team, focusing on rapid and reliable deployments and customer value realization, tailored to the unique needs of the LATAM market.">
• Collaborate closely with LATAM sales leadership to align technical services strategies with regional sales goals, customer requirements, and market dynamics.">
• Drive initiatives to optimize workflows, reduce bottlenecks, and ensure operational efficiency specifically within the LATAM region, including improving deployment times, resource utilization, and the accuracy of delivery forecasts.">
• Develop and maintain strong relationships with LATAM customers and executive-level leadership to gain insights and feedback on improving the post-sales experience and ensure customer satisfaction. Lead in critical customer situations within the LATAM region.">
• Build a strong cross-functional interlock and operating cadence with LATAM Sales, Center of Excellence, Product Management, and Technology teams to improve product delivery methodologies, inform product quality, and drive continuous improvement in the region.">
• Own and drive the overall technical services delivery experience for LATAM customers; measure, monitor, and report overall customer outcomes, satisfaction, and drive programs to assure continuous improvement within the LATAM organization and across the customer base in the region.">

What You Bring

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• A deep understanding of the LATAM market dynamics and customer expectations.">
• A proven ability to collaborate effectively with internal stakeholder groups like sales, product development, and support teams to drive customer success and achieve regional business objectives.">
• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs.">
• A passion for creating diverse teams and a customer-obsessed, outcomes-focused culture. Ability to inspire and attract the best talent.">
• The ability to create a strategy and align resources to execute. Focus on the long-term mission and the ability to create initiatives that scale and solve the big problem that impacts many customers and sets the company up for success.">
• Executive presence; the ability to effectively communicate and influence at every level within the organization and with customers.">
• A strategic mindset, ability to scale, strong operational, analytical, and problem-solving skills with a track record of making major transformational improvements to customer, operational, and financial performance.">

Qualifications

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• Experience leading post-sales technical services teams within the LATAM region, including managing diverse, multi-lingual, and multi-cultural teams.">
• A strong understanding of the specific cybersecurity challenges and opportunities in the LATAM market.">
• 15+ years' experience in a high-growth SaaS/Cloud Enterprise Technical Services Organization or similar experience. Including at least 3+ years in a Director leadership capacity leading worldwide teams.">
• A strong technical background with expertise in cybersecurity domains such as network security and cloud security.">
• Excellent cross-functional collaboration skills, with the ability to build and maintain relationships with sales, product, and engineering teams.">
• Exceptional communication and leadership skills, with a proven ability to lead and inspire diverse, global teams.">
• Demonstrated experience leading global direct/indirect teams of +100 across multiple languages and cultures.">
• Demonstrated experience in process optimization, automation, and leveraging technology to enhance technical deployment.">
• A strong business acumen with experience in managing budgets, resources, and P&L responsibilities.">
• Prior experience managing networking or enterprise security product services.">
• Estimated travel 30%.">
• A STEM Bachelor's Degree required or equivalent experience. Master's degree or MBA preferred.">

Benefits

Palo Alto Networks is committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.