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Technical Customer Support Specialist
2 meses atrás
We are seeking a highly skilled Technical Customer Support Associate to join our team at Quorum. As a Technical Customer Support Associate, you will be the frontline in troubleshooting technical demands, working closely with our customers to resolve issues and provide exceptional support.
Responsibilities- Provide technical support to customers via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
- Collaborate with our product and engineering teams to identify and resolve technical issues, and to develop new features and enhancements.
- Analyze data to understand customer and team challenges, and use this information to inform product strategy and improve customer experiences.
- Work closely with our Customer Success team to ensure that customers have an amazing experience with Quorum, and to identify and respond to diverse customer use cases.
- Proficiency in English (written and verbal).
- College degree (completed or in progress) in a technical field.
- Minimum 1 year of experience in technical support or customer service in a SaaS environment.
- Proficiency in Javascript and MySQL.
- Familiarity with ticketing systems (ZenDesk, Atlassian, JIRA, etc.) at various access levels.
- Experience collaborating with product and engineering teams.
- Strong analytical skills, with the ability to interpret data to understand customer and team challenges.
- Exceptional problem-solving, troubleshooting, and attention to detail.
Quorum is a fast-growing software company based in Washington, D.C. We provide workflow software and information services for government affairs professionals across corporations, non-profits, associations, and governmental end-markets. Our platform allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government.
What We Offer- Flexible Paid Time Off.
- Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge.
- Free Subscription to the Calm App.
- Free Subscription to Linkedin Learning to support professional development.
- Invest in Yourself Days - one designated day per quarter is dedicated to your professional development.
- Monthly Work from Home Stipend.
- Mental and Dental Care by SulAmérica.
- Virtual and in-person team events.
- Mental Health stipend.
- Alelo Food Voucher.
- In company English classes.
- Inclusion & Diversity Affinity Groups to support belonging.
- 12 weeks of paid parental leave.