Operations Director

Há 1 mês


São Paulo, São Paulo, Brasil Tag Worldwide USA Inc. Tempo inteiro

Job Summary

The Operations Manager plays a critical role in ensuring the smooth and efficient operation of our production processes. This includes overseeing the coordination of end-to-end production, from estimation to billing, and driving workflow and process standardization, quality control, and performance monitoring. The ideal candidate will have a strong understanding of process and data, with experience using key metrics to improve client and business performance.

Key Responsibilities

  • Develop and implement process improvements to increase efficiency and quality
  • Lead the development and execution of training programs to enhance team skills and capabilities
  • Collaborate with production, account management, and technology teams to drive client satisfaction and improvement
  • Manage the governance program for process and output, ensuring consistent process implementation and governance

Requirements

  • Bachelor's and/or post-graduate degree in communications, advertising, media studies, production, or a related field
  • 5+ years of production experience in content marketing, digital marketing, or film and television
  • Proven experience managing and developing processes for small to large-scale engagements
  • Strong proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint

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