Operations Director
Há 1 mês
Job Summary
The Operations Manager plays a critical role in ensuring the smooth and efficient operation of our production processes. This includes overseeing the coordination of end-to-end production, from estimation to billing, and driving workflow and process standardization, quality control, and performance monitoring. The ideal candidate will have a strong understanding of process and data, with experience using key metrics to improve client and business performance.
Key Responsibilities
- Develop and implement process improvements to increase efficiency and quality
- Lead the development and execution of training programs to enhance team skills and capabilities
- Collaborate with production, account management, and technology teams to drive client satisfaction and improvement
- Manage the governance program for process and output, ensuring consistent process implementation and governance
Requirements
- Bachelor's and/or post-graduate degree in communications, advertising, media studies, production, or a related field
- 5+ years of production experience in content marketing, digital marketing, or film and television
- Proven experience managing and developing processes for small to large-scale engagements
- Strong proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint
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