Advanced Network Support Specialist

Há 13 horas

Buenos Aires, Brasil beBeeNetworkSupport Tempo inteiro $900.000 - $1.200.000
Senior Network Support Engineer Role

This position involves delivering advanced-level support for a global data network, serving as level 3 support for all network-related tasks and troubleshooting.

The ideal candidate will design, develop, and deploy LAN/WAN network infrastructure and ensure its reliability and security.

Key Responsibilities:
  • Design, develop, and deploy LAN/WAN network infrastructure
  • Provide 3rd level troubleshooting for all LAN/WAN alerts and issues
  • Maintain all monitoring and reporting systems
  • Produce and maintain documentation for all systems deployed
  • Perform on-call duty for non-business hours support as per shift assignments
  • Perform administrative tasks pertaining to time entry and status reporting
  • Configure and install various network devices and services
  • Perform network maintenance and system upgrades
  • Monitor performance, system availability, and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Work within established configuration and change management policies
  • Implement security tools, policies, and procedures
  • Liaise with vendors and other IT personnel for problem resolution
  • Maintain 24x7 availability for support
  • Conduct technical trainings to internal resources
Required Skills and Qualifications:
  • At least 3 years of experience in a network support role
  • CCNP Certification required
  • Bachelor's Degree in a relevant field
  • Azure/cloud-based networking expertise
  • Experience with SDWAN, Cisco Firepower preferred
  • Experience in troubleshooting complex network issues
  • Proficiency in configuring and troubleshooting Cisco network devices
  • Experience with Next Gen Firewalls, Cisco ISE, and wireless technologies
  • Knowledge of routing protocols, LAN switching, and TCP/IP protocol suite
  • Experience with network security practices
  • Experience with firewall cloud services, Zscaler preferred
  • Familiarity with applications such as SAP, Citrix, Portal, etc.
  • Strong communication and documentation skills
  • Fluent English communication skills at a B2+ level
Benefits and Perks:
  • Connectivity Bonus (non-wage concept)
  • Medicina Prepaga (health insurance)
  • Paternity Leave (additional days off)
  • Discounts card
  • Training Program (customized training plans)
  • Marriage bonus (additional allowance)
  • Referral Program (referral bonus)
  • Vacations (14 calendar days a year)

By applying to this role, you are agreeing that your personal data may be used as set out in EPAM's Privacy Notice and Policy.

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